What are the responsibilities and job description for the Customer Service Representative position at National Vehicle?
Customer Service Representative – National Vehicle
Join a Team That Puts Customers First!
National Vehicle is looking for a motivated, personable, and dependable Customer Service Representative to join our team!
As a nationwide leader in helping private owners market and sell their RVs and boats, National Vehicle has built its reputation on exceptional service, industry expertise, and a commitment to helping customers succeed.
We're looking for someone who enjoys working with people, takes pride in solving problems, and knows how to turn an ordinary customer interaction into an outstanding experience.
If you're a strong communicator, thrive in a team environment, and genuinely enjoy helping others, we'd love to meet you!
What You'll Do
As a Customer Service Representative, you'll be an important part of our customers' experience, providing support and guidance throughout the selling process.
Your responsibilities will include:
- Deliver Exceptional Customer Service: Assist customers by phone, email, and text, providing professional, friendly, and knowledgeable support.
- Support the Customer Journey: Guide customers through the onboarding process, answer questions about their listings, and help them make the most of our services.
- Resolve Customer Concerns: Listen, identify solutions, and confidently handle customer questions and concerns with professionalism and care.
- Build Customer Relationships: Follow up with customers, provide updates, and ensure they feel supported throughout their experience.
- Maintain Accurate Records: Document customer interactions, update account information, and manage customer activity within our CRM system.
- Collaborate with Your Team: Work closely with sales, marketing, and other departments to deliver a seamless customer experience.
- Take Ownership: Identify opportunities to improve the customer experience and take initiative to get things done.
What Makes You a Great Fit?
We're looking for someone who brings a great attitude, strong work ethic, and a genuine desire to help people.
Our ideal candidate is:
- Personable and Professional: You enjoy connecting with people and know how to make customers feel valued.
- An Excellent Communicator: You're confident on the phone, write clearly, and know how to listen.
- A Natural Problem Solver: You can think on your feet, remain calm under pressure, and find solutions.
- Organized and Detail-Oriented: You can manage multiple responsibilities without losing sight of the details.
- Self-Motivated and Dependable: You take ownership of your work, follow through on commitments, and don't need constant direction.
- A Team Player: You bring positive energy, support your coworkers, and contribute to a great workplace.
- Comfortable with Technology: You're confident using computers, learning new systems, and navigating CRM software.
Previous customer service, call center, or sales support experience is preferred, but we're equally interested in individuals with the right attitude, communication skills, and willingness to learn.
What We Offer
At National Vehicle, we believe great employees deserve a great place to work.
- Competitive compensation with performance incentives
- Health, dental, vision, and life insurance options
- 401(k) retirement plan
- Paid time off
- Comprehensive paid training
- Opportunities for professional development and career advancement
- Supportive leadership and a collaborative team environment
- A positive workplace where hard work and contributions are recognized
Why National Vehicle?
At National Vehicle, we take pride in what we do and the people who make it possible.
We've built a team that values accountability, teamwork, and delivering results. We work hard, celebrate our successes, and believe that every employee plays an important role in our company's success.
This isn't just about answering phones or responding to emails. It's about building relationships, solving problems, and making a meaningful difference in our customers' experience.
Ready to Join Our Team?
If you're looking for an opportunity to put your customer service skills to work with an established company that values its employees, we want to hear from you.
Apply today and discover what makes National Vehicle a great place to work!
Pay: From $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in La Vista, NE 68128
Salary : $20