What are the responsibilities and job description for the CSR - Customer Service Representative position at National Title Pawn?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience with our company. The ideal candidate will possess strong communication skills and a passion for client services.
Duties
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Handle outbound calling to follow up on customer satisfaction and feedback.
- Perform data entry tasks to maintain accurate customer records.
- Utilize effective phone etiquette to create a welcoming environment for clients.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Manage cash handling processes when necessary, ensuring accuracy in transactions.
- Maintain knowledge of company policies, procedures, and product offerings.
Qualifications
- Excellent verbal and written communication skills in English; multilingual abilities are a plus.
- Previous experience in client services or call center environments is preferred.
- Proficient in computer skills with the ability to navigate various software applications efficiently.
- Strong data entry skills with attention to detail for maintaining accurate records.
- Ability to handle high-volume calls while maintaining professionalism and composure.
- Demonstrated ability to work effectively both independently and as part of a team.
- A positive attitude with a commitment to providing outstanding customer service.
Join us as we strive to deliver exceptional experiences for our customers!
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Work Location: In person
Salary : $14