What are the responsibilities and job description for the Self-Storage Customer Service Associate position at National Storage?
- Affordable health insurance plus life insurance coverage provided by the company.
- And for even more peace of mind, you can choose from dental, vision, accident, GAP, and even pet insurance.
- 7 paid holidays and 2 weeks of PTO in your first year, so you can recharge your batteries.
- Matching 401k Retirement Plan.
- Easy hours, no nights, and no Sundays so you can find the right balance between work and everything else.
- Annual bonuses and career growth opportunities in field management or at our home office.
Job Description:
- Assisting customers and recommending the right storage solution for their needs.
- Keeping our facilities sparkling clean through tasks such as sweeping, mopping, dusting, window cleaning, and light maintenance.
- Required to lift and move up to 35 pounds regularly, and up to 50 pounds occasionally.
- Conduct daily property checks to check on unit availability ensuring each unit is customer ready.
- Reconciling daily payments and making bank deposits.
- Helping customers stay on top of their payments by making timely follow-up reminder calls.
Qualifications:
- We’re looking for individuals that care about helping people.
- It’s a bonus if you’ve worked in a service-based industry such as retail, fast food, property management, or hospitality.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER!
About National Storage:
At National Storage, we’re more than just a place to store belongings — we’re a trusted part of life’s transitions. Whether customers are moving, downsizing, renovating, or just needing a little extra space, we provide secure, clean, and convenient storage solutions backed by exceptional service. With locations across the Midwest region and a growing footprint, National Storage is proud to be a leader in the self-storage industry. Our team is passionate about creating a positive experience for every customer, and we take pride in maintaining top-notch facilities that reflect our commitment to quality and care. As an employer, we believe in investing in our people. We offer meaningful career opportunities, professional growth, and a supportive environment where your ideas are valued and your work makes a difference. If you're motivated, customer-focused, and looking to be part of a collaborative and forward-thinking team — we’d love to meet you.