Shop Operations Coordinator

ABOUT NATIONAL SPEED:

National Speed is a nationally recognized performance automotive shop built by enthusiasts, for enthusiasts. From performance upgrades and custom fabrication to complete builds, our team is made up of driven people who care deeply about craftsmanship, teamwork, and pushing limits. We work hard, move fast, and build some incredible vehicles along the way.

The Role:

This is not a typical front desk role.

As Shop Operations Coordinator, you are the first point of contact and a direct extension of the General Manager – responsible for keeping communication clear, projects moving, and the shop operating efficiently.

You’ll manage inbound calls, guide customer interactions, and coordinate smaller projects from start to finish. Your role is to reduce friction, execute direction quickly and accurately, and help protect the focus of the leadership team.

You’ll be working in a fast-paced, high-performance environment surrounded by serious builds and customers from across the country who trust us with their vehicles.

We’re looking for someone who takes ownership, follows through, and takes pride in keeping things running smoothly.

What You’ll Do:

Own the “Gate”

• Answer inbound phone calls and handle each according to our defined processes
• Greet walk-ins and provide quick tours
• Monitor social media comments and messages on a scheduled basis, and respond using predefined guidelines
• Escalate to the GM when needed based on defined criteria

Manage Communication & Scheduling Flow

• Make appointment reminder calls and confirm upcoming projects
• Ensure customers are informed and prepared for their visit
• Reduce no-shows and scheduling gaps

Manage Simple Projects End-to-End

You will manage smaller jobs (such as tune-only projects) from start to finish under the direction of the General Manager, including:

• Customer check-in
• Coordinating vehicle handoff to the technician/tuner
• Managing communication during the visit
• Collecting payment
• Delivering the vehicle back to the customer
• Escalate to the GM if anything falls outside the normal process or customer expectations

Maintain the Customer Experience

• Keep the showroom and customer lounge clean and presentable
• Ensure every customer interaction reflects the standards and quality of our brand

Follow-Up & Retention

• Contact customers 90–120 days after project completion (list provided weekly)
• Check in on satisfaction and identify additional needs
• Capture and log any new opportunities generated

Support Shop Operations

• Help keep jobs moving by preventing communication gaps
• Actively identify and resolve small bottlenecks before they become problems
• Protect leadership focus by handling interruptions and filtering communication appropriately
• Take ownership of identifying stalled or delayed items and proactively move them forward

What We’re Looking For:

• Strong communicator (phone, in-person, text/email)
• Highly organized and detail-oriented
• Able to follow structured processes and operate confidently within them
• Proactive mindset – you don’t wait for things to break before acting
• Comfortable in a fast-paced, high-accountability environment
• Genuine interest in high-performance vehicles (this matters more than you think)

Compensation & Perks:

• $20/hr with expected 40–50 hours per week (Monday–Friday)
• Daily company-paid lunch ($20/day via DoorDash)

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Employee discount

Experience:

• Operations Coordination: 2 years (Preferred)

Work Location: In person

Salary : $20