What are the responsibilities and job description for the Realtime Captioner - Mid to Experienced Level (Maryland) position at National Security Agency?
Responsibilities
The Office of Reasonable Accommodation Services (ORAS) has an immediate opening for Realtime Captioners to provide Communication Access Realtime Translation (CART) services and live event captioning services for Deaf and Hard of Hearing (DHH) employees. The incumbent will: -Plan, organize, and implement Communication Access Realtime Translation (CART) services; caption complex subject matter in a variety of classified, highly technical, sensitive and unique situations as well as training and informational discussions for various disciplines and personnel to include Engineers, Mathematicians and Computer Scientists. -Exhibit discretion and professionalism. -Conduct Local travel may be required to provide accommodations. If needed: -Suggest best practice solutions to problems/issues involving DHH employees -Support other programs and services provided by ORAA -Maintain accurate and timely accounting of assignments
Job Summary
Realtime Captioners serve as one of the focal points by facilitating communication and providing expertise in the field of captioning. They are on the front lines of delivering the best in customer service, technical support, administrative and management services in mission and support fields. Organizations require a myriad of assistance with the coordination of reasonable accommodations for their operational products and services.
Qualifications
The qualifications listed are the minimum acceptable to be considered for the position. A degree in any field is acceptable. Certification must be in Realtime Captioning (for example, NCRA Certified Realtime Captioner; NVRA Registered Broadcast Captioner or Registered CART Provider; NCSP, NER-Certified Speech-to-Text Provider). FULL PERFORMANCE Entry is with a Realtime Captioning certification plus one of the following: high school diploma or GED plus 7 years of relevant experience; or an Associate's degree plus 5 years of relevant experience; or a Bachelor's degree plus 3 years of relevant experience; or a Master's degree plus 1 year of relevant experience, or a Doctoral degree plus 1 year of relevant experience. Relevant experience must include one or more of the following: live broadcast captioning or Communications Access Realtime Translation (CART). This experience must include providing speech-to-text in realtime, using specialized captioning software and equipment. Experience may include realtime court reporting. SENIOR Entry is with a Realtime Captioning certification plus one of the following: high school diploma or GED plus 10 years of relevant experience; or an Associate's degree plus 8 years of relevant experience; or a Bachelor's degree plus 6 years of relevant experience; or a Master's degree plus 4 year of relevant experience, or a Doctoral degree plus 2 years of relevant experience. Relevant experience must include one or more of the following: live broadcast captioning or Communications Access Realtime Translation (CART). This experience must include providing speech-to-text in realtime, using specialized captioning software and equipment. Additional experience may also include one or more of the following: realtime court reporting, providing oversight of captioning services, coordination of implementation of CART services, taking on a leadership role, or quality assurance.
Pay, Benefits, & Work Schedule
Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $85,447 - $187,093 (Full Performance, Senior) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible). DCIPS Trial Period: If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans' preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency's needs and interests; whether your continued employment would advance the Agency's organizational goals; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination.
How To Apply - External
Apply soonest, as job postings can close earlier than stated end dates due to changes in requirements. It is important to review and note the minimum qualifications, as only those applicants who meet the required qualifications will be contacted to continue the employment process. Please populate the resume tool to showcase any relevant work experience and education related to the position and answer any applicable screening questions. Information collected will be used to determine eligibility, and failure to provide accurate information may result in disqualification for this position. A confirmation email will be sent after submission of the first application and also after any future updates to submitted applications. **Due to time sensitive communications regarding applications, please ensure your spam filters are configured to accept email from noreply@intelligencecareers.gov. For job vacancies that include stated testing requirements, also include the following: @uwe.nsa.gov, @nsa.gov, and @pearson.com** U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. The following four narrative questions provide an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question. You will be asked to certify that you are using your own words and did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot. (Please attach in application) 1. How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government? Provide a concrete example from professional, academic, or personal experience. 2. In this role, how would you use your skills and experience to improve government efficiency and effectiveness? Provide specific examples where you improved processes, reduced costs, or improved outcomes. 3. How would you help advance the President's Executive Orders and policy priorities in this role? Identify one or two relevant Executive Orders or policy initiatives that are significant to you, and explain how you would help implement them if hired. 4. How has a strong work ethic contributed to your professional, academic or personal achievements? Provide one or two specific examples, and explain how those qualities would enable you to serve effectively in this position.
DCIPS Disclaimer
The ideal candidate should have: - Ability to caption highly specialized terminology and adapt to a wide variety of settings, incorporating new terminology as appropriate to facilitate a cryptologic-associated vocabulary. - Ability to negotiate and develop informal resolutions with personnel at all levels. - Superior accuracy and speed to provide Realtime Captioning in a variety of settings such as one on one, meetings, training, and conferences, and live event broadcast captioning. - Knowledge of captioning services, equipment, and resources available in accommodating individuals who are deaf or hard of hearing in order to accurately provide an appropriate fit for associated needs. - Outstanding oral and written communications skills. - Experience with Intranet, Internet, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Microsoft Access, PowerPoint, and Excel). - Minimum of three years' experience providing Communication Access Realtime Translation (CART) is preferred. - Valid driver's license (maintain licensure throughout employment)
The Office of Reasonable Accommodation Services (ORAS) has an immediate opening for Realtime Captioners to provide Communication Access Realtime Translation (CART) services and live event captioning services for Deaf and Hard of Hearing (DHH) employees. The incumbent will: -Plan, organize, and implement Communication Access Realtime Translation (CART) services; caption complex subject matter in a variety of classified, highly technical, sensitive and unique situations as well as training and informational discussions for various disciplines and personnel to include Engineers, Mathematicians and Computer Scientists. -Exhibit discretion and professionalism. -Conduct Local travel may be required to provide accommodations. If needed: -Suggest best practice solutions to problems/issues involving DHH employees -Support other programs and services provided by ORAA -Maintain accurate and timely accounting of assignments
Job Summary
Realtime Captioners serve as one of the focal points by facilitating communication and providing expertise in the field of captioning. They are on the front lines of delivering the best in customer service, technical support, administrative and management services in mission and support fields. Organizations require a myriad of assistance with the coordination of reasonable accommodations for their operational products and services.
Qualifications
The qualifications listed are the minimum acceptable to be considered for the position. A degree in any field is acceptable. Certification must be in Realtime Captioning (for example, NCRA Certified Realtime Captioner; NVRA Registered Broadcast Captioner or Registered CART Provider; NCSP, NER-Certified Speech-to-Text Provider). FULL PERFORMANCE Entry is with a Realtime Captioning certification plus one of the following: high school diploma or GED plus 7 years of relevant experience; or an Associate's degree plus 5 years of relevant experience; or a Bachelor's degree plus 3 years of relevant experience; or a Master's degree plus 1 year of relevant experience, or a Doctoral degree plus 1 year of relevant experience. Relevant experience must include one or more of the following: live broadcast captioning or Communications Access Realtime Translation (CART). This experience must include providing speech-to-text in realtime, using specialized captioning software and equipment. Experience may include realtime court reporting. SENIOR Entry is with a Realtime Captioning certification plus one of the following: high school diploma or GED plus 10 years of relevant experience; or an Associate's degree plus 8 years of relevant experience; or a Bachelor's degree plus 6 years of relevant experience; or a Master's degree plus 4 year of relevant experience, or a Doctoral degree plus 2 years of relevant experience. Relevant experience must include one or more of the following: live broadcast captioning or Communications Access Realtime Translation (CART). This experience must include providing speech-to-text in realtime, using specialized captioning software and equipment. Additional experience may also include one or more of the following: realtime court reporting, providing oversight of captioning services, coordination of implementation of CART services, taking on a leadership role, or quality assurance.
Pay, Benefits, & Work Schedule
Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $85,447 - $187,093 (Full Performance, Senior) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible). DCIPS Trial Period: If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans' preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency's needs and interests; whether your continued employment would advance the Agency's organizational goals; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination.
How To Apply - External
Apply soonest, as job postings can close earlier than stated end dates due to changes in requirements. It is important to review and note the minimum qualifications, as only those applicants who meet the required qualifications will be contacted to continue the employment process. Please populate the resume tool to showcase any relevant work experience and education related to the position and answer any applicable screening questions. Information collected will be used to determine eligibility, and failure to provide accurate information may result in disqualification for this position. A confirmation email will be sent after submission of the first application and also after any future updates to submitted applications. **Due to time sensitive communications regarding applications, please ensure your spam filters are configured to accept email from noreply@intelligencecareers.gov. For job vacancies that include stated testing requirements, also include the following: @uwe.nsa.gov, @nsa.gov, and @pearson.com** U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. The following four narrative questions provide an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question. You will be asked to certify that you are using your own words and did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot. (Please attach in application) 1. How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government? Provide a concrete example from professional, academic, or personal experience. 2. In this role, how would you use your skills and experience to improve government efficiency and effectiveness? Provide specific examples where you improved processes, reduced costs, or improved outcomes. 3. How would you help advance the President's Executive Orders and policy priorities in this role? Identify one or two relevant Executive Orders or policy initiatives that are significant to you, and explain how you would help implement them if hired. 4. How has a strong work ethic contributed to your professional, academic or personal achievements? Provide one or two specific examples, and explain how those qualities would enable you to serve effectively in this position.
DCIPS Disclaimer
- VETERANS AND TRANSITIONING SERVICE MEMBERS** Thank you for your service! The National Security Agency (NSA) is part of the Defense Civilian Intelligence Personnel System (DCIPS). All positions at NSA are in the Excepted Service under Title 10, United States Codes (U.S.C.), Section 1601 appointment authority. Veterans' Preference In accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, "DoD Civilian Personnel Management System: Defense Civilian Intelligence Personnel System Employment and Placement," NSA applies veterans' preference, as defined by Section 2108 of Title 5, U.S.C., to eligible candidates. If you are claiming veterans' preference, you are required to provide acceptable documentation of your preference eligibility upon application. Acceptable documentation includes: - DD-214: "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions (Copy 4); OR - Certification of Service: A written document on letterhead from the appropriate branch of the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed. The certification should include the military service dates, including the expected discharge or release date; AND - Standard Form 15 (SF-15) Application for 10-point Veteran Preference (http://www.opm.gov/forms/pdf_fill/sf15.pdf). If you are claiming a service-connected disability of 30 percent or more, the documentation you provide must specifically demonstrate this level of disability; AND - VA Letter of Disability (for 10pt and Sole Survivorship rating) You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center, or online (https://www.ebenefits.va.gov/). **Failure to provide sufficient documentation of veterans' preference eligibility may preclude NSA from identifying you as a preference eligible candidate during the hiring selection process.
The ideal candidate should have: - Ability to caption highly specialized terminology and adapt to a wide variety of settings, incorporating new terminology as appropriate to facilitate a cryptologic-associated vocabulary. - Ability to negotiate and develop informal resolutions with personnel at all levels. - Superior accuracy and speed to provide Realtime Captioning in a variety of settings such as one on one, meetings, training, and conferences, and live event broadcast captioning. - Knowledge of captioning services, equipment, and resources available in accommodating individuals who are deaf or hard of hearing in order to accurately provide an appropriate fit for associated needs. - Outstanding oral and written communications skills. - Experience with Intranet, Internet, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Microsoft Access, PowerPoint, and Excel). - Minimum of three years' experience providing Communication Access Realtime Translation (CART) is preferred. - Valid driver's license (maintain licensure throughout employment)
Salary : $85,447 - $187,093