What are the responsibilities and job description for the Project Manager - Operations & Technology position at National Recovery Associates Inc.?
Project Manager - Operations & TechnologyNational Recovery Associates (NRA) Location: Jacksonville, FL (Preferred) or Newark, NJ Department: Operations / Information Technology Employment Type: Full-TimeAbout the RoleNational Recovery Associates is seeking an experienced Senior Project Manager to lead strategic initiatives across Operations, IT, Compliance, Legal, HR, Training, Client Services, and Executive Leadership. This role oversees software implementations, system integrations, operational improvements, vendor relationships, and cross-functional projects that drive business growth and efficiency.Key ResponsibilitiesLead projects from planning through implementation.Develop project plans, timelines, milestones, and executive status reports.Coordinate cross-functional teams and external vendors.Manage software implementations, system upgrades, and technology initiatives.Identify risks, remove roadblocks, and keep projects on schedule.Develop and improve SOPs and business processes.Support workflow automation and operational efficiency initiatives.Track project budgets, deliverables, and KPIs.Present updates and recommendations to executive leadership.Preferred Project ExperienceSoftware implementationsSystem integrationsBusiness process improvementWorkflow automationClient onboardingCompliance initiativesReporting & Business IntelligenceAI and technology initiativesQualificationsBachelor's degree preferred in Business, IT, Project Management, or related field.5 years of project management experience.Experience leading cross-functional business or technology projects.Strong leadership, communication, and organizational skills.Ability to manage multiple priorities in a fast-paced environment.Preferred Industry ExperienceAccounts Receivable Management (ARM)Consumer CollectionsFinancial ServicesBankingCall CentersBusiness Process Outsourcing (BPO)Preferred SystemsMicrosoft ProjectcomAsanaJiraSmartsheetMicrosoft TeamsPower BISQL (preferred)iSolvedCRM platformsDialer platformsBenefitsCompetitive SalaryPerformance Bonus OpportunitiesMedical, Dental & Vision Insurance401(k)Paid Time OffPaid HolidaysProfessional DevelopmentCareer Growth OpportunitiesWhy Join NRA?Work directly with executive leadership to deliver high-impact projects that improve technology, streamline operations, and support the continued growth of National Recovery Associates.