What are the responsibilities and job description for the Billing Specialist position at National Real Estate Insurance Group?
National Real Estate Insurance Group (NREIG) is seeking a dynamic and full-time Billing Specialist to join our growing team based in Kansas City. We are a fast-paced, high-volume, challenging environment looking for deadline-driven professionals who have a client-first approach to customer service and understand P&C insurance.
The core responsibilities for this role include:
- Answering client phone calls to answer billing related questions
- Following up on problem accounts; obtaining information from customers, producers, or colleagues assigned to accounts
- Notifying sales of intent to cancel insurance for non-payment; sends requests to appropriate associate to process cancellations
- Collecting past due accounts receivable by calling customers
- Making recommendations to Billing Manager regarding account write-offs
- Overseeing follow-through efforts on collections resulting from audits
- Monitoring and analyzing receivables reports
- Processing accounts receivable direct debit payments via electronic transfer (ACH) software
- Driving client-first customer service
- Assisting in sending Escrow Billing Lenders for Renewals
- Assisting with deposits
- Preparing client refunds
And, we are seeking candidates who have experience with the outlined responsibilities and possess:
- Incredibly strong organizational skills and an eye for detail and accuracy
- An ability to understand and carry out verbal and written instructions
- Ability to handle confidential and financial information
- Tech savvyness and strong working knowledge of Microsoft Office Suite
- Demonstrated ability to instill confidence and comfort with customers to facilitate account collection using high degree of tact and diplomacy
- Excellent written and verbal communication skills
This role would be a great fit for someone who can work independently and collaboratively with a team. Enjoys troubleshooting and delivering fantastic customer service. We look for high-accountability people who are dependable and bring a high level of integrity to their day-to-day work. We practice trust and flexibility and offer a hybrid work environment, please note that this role is generally expected in-office for the first year of employment.
National Real Estate Insurance Group values diversity, and we are proud to be an Equal Opportunity Employer.