What are the responsibilities and job description for the Customer Experience Coordinator position at National Pride Equipment Car Wash Superstore?
Car Wash Superstore is a growing distributor of car wash parts and equipment, and we are looking for a Customer Experience Coordinator
Benefits
- Competitive pay
- Health Insurance
- Dental and Vision Insurance
- Paid vacation
- Paid sick days
- Company matched 401(k) plan after 1 year of employment
- Tuition Reimbursement up to $2500 annually
Position Summary
The Customer Experience Coordinator will help the Sales Department deliver outstanding experience to our customers. This is a key role — someone who keeps things running smoothly, takes pride in getting the details right, and genuinely enjoys being the person others can count on.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Be a dependable point of contact for our customers — answering questions, providing order updates, and ensuring every interaction leaves a positive impression
- Assist with order entry, changes, and return authorizations to keep the customer experience seamless
- Monitor orders and proactively communicate status updates to customers and internal teams
- Play a key quality role by reviewing orders for accuracy and ensuring the right products reach the right customers on time
- Work closely with our sales, purchasing, and warehouse teams to keep operations aligned and moving efficiently
- Support new customers onboarding and help set accounts up for success from day one
- Maintain accurate records that give our team the visibility they need to perform at their best
Qualifications:
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Takes responsibility seriously and follows through without being asked twice
- A natural communicator — patient, professional, and easy to work with
- Organized and process-minded with the ability to manage multiple open items at once
- A problem solver who looks for the root cause, not just the quick fix
- Experience in customer service, operations, or account support role preferred
- Comfortable working in business systems and learning new software quickly
Education and Experience
- High school diploma required; associate or bachelor’s degree in business administration or a related field preferred.
- Background in distribution, parts, or equipment industries
- Familiarity with ERP or order management systems
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.