What are the responsibilities and job description for the Customer Service Representative position at National Presto Industries?
National Presto Industries is seeking a full-time Customer Service Representative to join our team!
As a Customer Service Representative, you will play a key role in delivering exceptional service and experiences to our customers. You will engage with customers through thoughtful, professional communication, address inquiries with clarity and care, and proactively resolve concerns.
Key Responsibilities:
- monitor incoming customer inquiries
- problem-solve and provide timely and effective solutions
- educate customers on use of Presto® products
- address warranty questions
- maintain accurate records of customer orders and call notes
Qualifications, Education, and Experience
- high school diploma or equivalent
- previous customer service experience
- proficiency with Microsoft products, specifically Outlook, Excel, and Word
Skills & Attributes
- excellent written communication skills
- strong command of grammar
- detail oriented
- ability to speak and understand Spanish is preferred
Why Join Us?
At National Presto Industries, we don’t just make products—we engineer solutions that improve everyday life. Here, you'll be part of a collaborative team of talented professionals who bring creativity, expertise, and passion to every project. We offer a competitive wage and benefits package including health, dental, and vision insurances along with paid time off and a 401(k) plan with a generous a 4% employer match.
National Presto Industries is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered contractors to employ and advance in employment qualified protected veterans. We are a VEVRAA Federal Contractor and request priority referral of protected veterans for all job openings.
We are committed to employing individuals with disabilities and will provide reasonable accommodations throughout the hiring process.