What are the responsibilities and job description for the Account Resolution Specialist position at National Oak Distrib, Inc.?
Company
National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers. Our priority remains unchanged – to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry’s top talent.
Position Overview
We are seeking a results-driven B2B Collections Specialist with experience supporting ecommerce environments and managing a diverse customer portfolio, including strategic accounts and small-to-mid-sized businesses. This role is responsible for driving timely collections, reducing risk, and maintaining strong customer relationships across both high-value accounts and high-volume small business segments. The ideal candidate is adaptable, detail-oriented, and comfortable balancing strategic account management with transactional collections.
Key Responsibilities
- Manage end-to-end collections for a mixed portfolio of strategic accounts and small business customers
- Execute high-volume outreach (calls, emails) to small business clients to drive timely payments
- Monitor aging reports and prioritize collection efforts based on risk, size, and account type
- Build strong relationships with key contacts at strategic accounts while maintaining efficient communication with small business customers
- Partner with ecommerce, sales, and customer success teams to resolve billing disputes and improve payment cycles
- Analyze payment behavior across customer segments and identify trends or risk factors
- Reconcile accounts and ensure accurate application of payments
- Negotiate payment plans, balancing customer retention with company cash flow objectives
- Support month-end close activities related to accounts receivable
- Maintain accurate and detailed records of collection activities in ERP/CRM systems
Qualifications
- 3–5 years of B2B collections or accounts receivable experience
- Experience managing both strategic/key accounts and high-volume small business portfolios
- Background in ecommerce or fast-paced, high-transaction environments
- Strong communication skills, with the ability to tailor messaging for different customer types
- Strong organizational and time management skills
- Ability to handle a high volume of accounts while maintaining attention to detail
Preferred Qualifications
- Excel skills (pivot tables, VLOOKUP, etc.)
- Experience working cross-functionally with sales and operations teams
Key Competencies
- Relationship management across diverse customer types
- Strategic and operational balance
- Persistence and follow-through
- Efficiency in high-volume environments
What Success Looks Like
- Reduced past-due balances across both strategic and small business segments
- Improved collection efficiency for high-volume SMB accounts
- Strong retention and satisfaction of key accounts
- Lower DSO and improved cash flow
- Scalable, repeatable collections processes