What are the responsibilities and job description for the Strategic Accounts Sales Support Specialist position at National Oak Brand?
Company:
National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers. Our priority remains unchanged – to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry’s top talent.
Position Summary
We are seeking a Strategic Accounts Sales Support Specialist to join our Strategic Accounts team supporting the automotive aftermarket, tools & equipment, and wholesale distribution industry.
This is a hands-on business support role that partners closely with Strategic Account Managers to manage customer product assortments, pricing, catalogs, customer programs, and sales support activities that drive profitable revenue growth.
The successful candidate will work daily with Sales, Category Management, Supply Chain, Operations, Customer Service, Marketing, and IT to ensure customer programs are executed accurately, efficiently, and on time.
Important Information
This position is 100% on-site in Lakeland, Florida.
Applicants must currently reside within commuting distance of Lakeland or be willing to relocate prior to employment.
Remote work, hybrid schedules, and employment sponsorship are not available for this position.
This is not a software development, IT, or data science position. Instead, it is an excellent opportunity for someone who enjoys solving business problems, working with customers and product information, and supporting large strategic accounts within a distribution environment.
What You'll Do
- Support Strategic Account Managers with customer programs, proposals, RFP responses, pricing requests, new customer implementations, and ongoing account support.
- Maintain customer-specific product catalogs, pricing files, item attributes, and product content across multiple business systems.
- Review customer product assortments to identify sales opportunities, assortment gaps, pricing recommendations, and opportunities to increase share of wallet.
- Analyze customer purchasing trends and sales performance to support strategic growth initiatives.
- Coordinate customer implementations and program changes across Sales, Category Management, Operations, Supply Chain, Customer Service, and IT.
- Monitor catalog, pricing, and product information for accuracy while identifying and resolving discrepancies.
- Prepare customer reports, business reviews, pricing analysis, and sales support materials.
- Maintain organized documentation related to customer requirements, pricing updates, catalog standards, and strategic account initiatives.
- Utilize Microsoft Excel and reporting tools to improve business decisions, reporting accuracy, and operational efficiency.
- Identify opportunities to improve processes, automation, data quality, and overall sales operations.
What We're Looking For
We're looking for someone who enjoys working behind the scenes to help large customers succeed while partnering closely with Sales and internal business teams.
The ideal candidate has experience supporting one or more of the following:
- Strategic Accounts
- Sales Support
- Customer Programs
- Pricing
- Category Management
- Product Management
- Product Data
- Customer Catalog Management
- Wholesale Distribution
- Automotive Aftermarket Distribution
Preferred Qualifications
- Two or more years of experience supporting Strategic Accounts, Sales Operations, Customer Programs, Pricing, Product Management, Category Management, or Sales Support.
- Experience within the automotive aftermarket, automotive parts distribution, automotive tools & equipment, industrial distribution, heavy-duty, paint & body, or other B2B wholesale distribution industries is strongly preferred.
- Advanced Microsoft Excel skills.
- Experience working with ERP systems, pricing systems, product information management systems, customer catalogs, or related business applications.
- Strong organizational and project coordination skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Strong communication skills with the ability to collaborate across multiple departments.
- Self-motivated with a continuous improvement mindset.
- Bachelor's degree is preferred but equivalent work experience will be considered.
Ideal Background
This position is an excellent fit for professionals who have worked as:
- Strategic Accounts Coordinator
- Sales Support Specialist
- Sales Operations Specialist
- Customer Program Coordinator
- Product Coordinator
- Pricing Specialist
- Category Management Specialist
- Product Data Specialist
- National Accounts Coordinator
- Customer Service Representative supporting National Accounts
Industry Experience We Value
Experience with companies such as the following is highly valued:
- NAPA Auto Parts
- O'Reilly Auto Parts
- Advance Auto Parts
- AutoZone
- Genuine Parts Company
- LKQ
- Parts Authority
- Motion Industries
- Grainger
- Fastenal
- Lawson Products
- Wurth
- Snap-on
- Matco Tools
- Mac Tools
- Cornwell Tools
- Milwaukee Tool
- Sherwin-Williams Commercial
- Other wholesale distribution organizations serving the automotive, industrial, or professional technician markets