Help Desk Administrator

Company:

National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers.  Our priority remains unchanged – to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry’s top talent.

Role Summary

As an IT Helpdesk Administrator, you will be an integral part of our IT service team, providing essential technical assistance to end-users following the ITSM methodology. This role is designed for individuals at the beginning of their IT career who are eager to apply their academic knowledge in a real-world setting, learn new skills, and grow within a collaborative and fast-paced environment.  This is a Monday - Friday in office position. Benefits include competitive pay rate, 100% company paid health insurance for employee, 401k, over three weeks paid time off and more! The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this position successfully.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Provide technical support for both hardware and software issues our users encounter.

· Good understanding of Windows Operating Systems such as Windows 10/11.

· Good understanding of computer systems, mobile devices and other tech

· Microsoft Office 365 experience.

· Must be able to stay calm in stressful situations perform their work task in a very positive customer service manner.

· Respond to and resolve help desk requests.

· Review application logs, update, and document processes for knowledge base.

· Install and test computer-related equipment.

· Knowledgeable of network LAN/WAN topologies is a plus.

· Knowledge of OS deployment solutions such as MDT.

· Knowledge and ability to user Remote Access tools.

· Good understanding of Active Directory.

Education and/or Experience

Associate or higher degree in a related field; advanced knowledge of computer systems; understanding of IT best practices; ability to respond to help desk requests after hours on a limited basis.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

Certificates, Licenses, Registrations

Microsoft/CompTIA certifications (MCP, A , Network and Security ); any of these will be highly advantageous in resume consideration.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software, Development software and Internet software.