What are the responsibilities and job description for the Front Desk Receptionist position at National Neuropathy Center?
The Front Desk Receptionist is a critical part of National Neuropathy Center operations. They are the first point of contact for patients and visitors, and they create the initial impression of how National Neuropathy Center operates. The front desk sets the tone for the entire patient experience, from initial contact to continued support. The front desk administrator must act as the ‘face’ of the company. They must have a welcoming and professional tone, and a demeanor that ensures the patient wants to come back for treatment.
REMEMBER: First impressions are everlasting.
The duties and responsibilities of the front desk administrator include (but not limited to):
Patient Management:
- Greet patient and visitors both in person and on the phone.
- Answer/screen/forward phone calls and direct inquiries.
- Keep patients informed about their appointment and visits
- Manage the flow of personnel in the waiting room.
- Check-in/Register/Check-out new and returning patients
- Verify/update patient information/insurance
- Collect and process necessary patient information and forms.
Scheduling:
- Schedule patient appointments in person and on the phone.
- Manage provider scheduling and room scheduling
- Send out appointment reminders
- Phone call follow-up with new/potential/returning patients
Staff Management:
- Coordinate with provider and office team to ensure patients are helped
- Ensure daily front desk tasks/cleaning are accomplished
Records Management:
- Maintain patient records (personal, financial, and insurance)
- Protect patient privacy and maintain confidentiality in accordance with HIPAA
- Collect/Manage incoming/outgoing mail/faxes/records
- Update patient statistics
Financial Management:
- Collect co-pays and outstanding balances
- Handle payment processing
- Update patient’s financial account.
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Work Location: In person
Salary : $20