Museum Retail Sales Specialist

Museum Retail Sales Specialist

Company Description

The National Museum of Forest Service History is a 501(c)(3) nonprofit organization dedicated to preserving and sharing the rich legacy of the U.S. Forest Service and the American conservation movement. Open seven days a week, the museum welcomes visitors of all ages to explore stories, exhibits, and experiences that connect people to our shared public lands history.

The Museum is located approx.. 1 mile west of the Missoula Airport at 6305 Highway 10 West.

This is an especially exciting time to join the National Museum of Forest Service History as we continue to grow and expand our impact. Our campus currently includes a historic ranger cabin that serves as our Visitor Center and Gift Shop, as well as an interpretive trail with interactive exhibits, picnic areas, and free activities for children and families.

In mid-July 2026, all operations will move into the National Conservation Legacy Center, a new world class museum at the same address, creating even more opportunities to welcome visitors and bring the American conservation story to life.

We are seeking an outgoing, dependable, and enthusiastic Retail Sales Specialist for our new gift shop in the Center.  You must enjoy working with people, take pride in creating a welcoming visitor experience, and have a strong knowledge in retail sales.

Shifts start at 9:00 a.m. and end at 5:00 p.m. Weekend and occasional evening work is required. Pay starts at $18 per hour for this lead role in gift shop sales and merchandising.

Role Description

This full time, on-site role offers the chance to create memorable experiences for visitors while supporting a growing museum with an important mission. As a Retail Sales Specialist, you will greet guests, share information about the museum and its mission, assist with gift shop purchases and cash handling, sell memberships, and help visitors access museum exhibits and programs. Some evening shifts for special events may be required. This position offers an opportunity for growth as the new Museum grows.

This position is the lead position in the Museum gift shop and reports directly to the Guest Services Manager.

Qualifications

·        Excellent customer service and communication skills

·        A friendly, professional, and dependable approach to working with visitors and teammates

·        Ability to work well independently and collaboratively in a small-team environment

·        Experience in retail, hospitality, customer service, or a related public-facing role

·        Interest in conservation history, museums, education, or public engagement

·        Strong organizational skills and attention to detail

·        Flexibility to work weekends and holidays as needed

·        First Aid and CPR certification is a plus

Industry

·                    Museums, Historical Sites, and Zoos

·                    Retail sales

Employment Type

Permanent, benefited full time position