What are the responsibilities and job description for the Wholesale Mortgage Processor - In Office position at National Mortgage Staffing?
Position: Wholesale Mortgage Processor/Account Manager (Wholesale Lending)
Location: North Hollywood, CA or Brea, CA
Work Model: In-office
Compensation: $60,000 base salary; commission per file available after a 90-day probationary period; overtime eligible
Schedule: Monday through Friday, 8:30 AM–5:30 PM PT
Benefits: 401(k) with match; health insurance; paid time off (accrued); sick time (accrued); employee discount
Overview
This in-office Account Manager role supports wholesale/TPO production by managing active loan files from submission through closing. You’ll work directly with brokers and internal partners to keep files moving, ensure documentation meets product and underwriting guidelines, and coordinate closing steps to support timely, compliant closings.
Responsibilities
• Build and maintain relationships with brokers and account executives
• Manage multiple active loan files and cases to support timely closings
• Ensure loans meet regulatory requirements and underwriting guidelines
• Provide strong customer service to brokers/consumers, internal operations staff, and third parties
• Review documentation to confirm it meets underwriting guidelines and loan product requirements
• Review closing costs with the broker or consumer and coordinate closings with internal closers
• Partner closely with underwriters to understand conditions and clearly explain them to the broker or consumer
• Identify and resolve issues, escalating to management as appropriate
• Manage the closing schedule and communicate updates to all appropriate parties
Qualifications
• 3 years of wholesale lending experience as an Account Manager
• Experience supporting Non-QM loans and QM products including FHA, VA, USDA, and Conventional
• Working proficiency in Encompass
• Ability to manage a high-volume pipeline and multiple priorities in a deadline-driven environment
• Strong communication skills with a consistent, service-minded approach
NMS Disclaimer
National Mortgage Staffing (NMS) is a recruiting firm. Our client sets the position requirements and makes all hiring decisions.
Salary : $60,000