What are the responsibilities and job description for the Call Center Loan Officer position at National Mortgage Staffing?
Internal Call Center Loan Officer – Multiple Locations (TX, FL, NJ)
Our client is seeking experienced and entry-level Internal Call Center Loan Officers to join a growing, high-volume lending team. These roles offer the stability of a national mortgage company combined with strong earning potential through a tiered commission structure.
Ideal candidates are licensed, driven, and comfortable working in a fast-paced, dialer-based environment managing inbound and outbound leads.
Key Responsibilities
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Manage incoming and outbound calls from lead sources such as LendingTree.
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Educate and prequalify borrowers for HELOCs, refinances, and cash-out products.
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Structure and present loan options that meet customer needs and comply with company guidelines.
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Maintain consistent contact and follow-up with clients throughout the loan process.
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Achieve monthly production and quality goals.
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Maintain accurate documentation and CRM notes on all interactions.
Qualifications
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Active NMLS license (state required).
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Comfortable working with dialer systems and high-volume outbound leads.
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Experience with HELOC and cash-out refinance loans preferred.
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Ability to thrive in a structured, metrics-driven sales environment.
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For less experienced LOs (1–3 years): on-site role required.
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For experienced LOs (4 years): hybrid or remote may be considered.
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Must reside within commuting distance of one of the call centers in DFW, Jacksonville, or Mount Laurel.
Compensation & Schedule
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Hourly: $18/hr commission (retroactive tiers):
• 1–2 loans: 40 bps
• 3–6 loans: 60 bps
• 7 loans: 75 bps -
Average Annual Income: $110,000
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Top Performers: $225,000–$250,000
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Schedule: 9:00 a.m.–6:00 p.m. or 11:00 a.m.–8:00 p.m.
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Weekends: Voluntary unless production targets are not met
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Employment Type: W-2 with full benefits
National Mortgage Staffing does not determine the salary, requirements, or qualifications for this position. All criteria are set by our client and must be followed exactly.
Salary : $110,000