Customer Service Representative

Job Summary: National Maintenance Supply is seeking a detail-oriented and responsive representative to manage order processing, customer inquiries, and product sourcing for our building maintenance supply business. This role is central to our operations—you'll be the direct point of contact for building managers, facilities teams, and our sales force who depend on us for janitorial, plumbing, electrical, and maintenance supplies across the tri-state area.Responsibilities:Support our outside sales representatives and customers by processing their orders accurately via phone, email, and our order management system, ensuring correct products, quantities, and delivery details.Research and source specialty items and hard-to-find products requested for our customers.Coordinate with warehouse and delivery teams to track orders, resolve discrepancies, and ensure timely fulfillment.Communicate proactively with sales reps regarding order status, delivery schedules, product availability, and any delays or issues.Handle direct customer inquiries and provide support when sales reps are unavailable or when customers reach out directly.Maintain organized records of customer interactions, orders, and follow-ups.Build familiarity with repeat accounts and customer preferences to better support sales representatives.Manage customer concerns and complaints professionally, finding solutions that maintain satisfaction and loyalty.Collaborate with sales representatives and management to support customer retention and business growth.Identify opportunities to improve order processing and communication systems.Qualifications:Minimum of 1-2 years of customer service experience in an office environment.Strong verbal and written communication skills, with the ability to clearly explain product information and resolve issues.Proficiency with computers, including email, order entry systems, and basic office software.Excellent organizational skills and attention to detail—accuracy matters in order processing.Ability to multitask and prioritize in a fast-paced environment while maintaining a positive attitude.Problem-solving skills and resourcefulness when tracking down products or resolving delivery issues.Friendly and approachable communication style—you'll be building rapport with sales reps who rely on you daily and customers who often call with urgent needs.Knowledge of building maintenance, janitorial, or facilities supplies is a plus but not required.Bilingual (English/Spanish) is a strong plus, as many of our customers are Spanish-speaking.This is an excellent opportunity to join an established and growing company where customer relationships are valued and your contributions directly impact our success. You will work closely with a collaborative team and have opportunities for professional development as our business expands. If you are a reliable, motivated individual with a warm personality who takes pride in delivering exceptional service, we encourage you to apply.Benefits:$21.00-$25.00 per hour, depending on experienceHealth insurancePaid time offFull-time position with consistent hoursIn-person role at our Westbury, NY locationTo Apply: Please send your resume with a brief summary of your customer service experience.

Salary : $21 - $25