What are the responsibilities and job description for the Area Manager position at National Maintenance Contractors?
Company Overview
Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.
Position Summary
The Area Manager is responsible for the day-to-day operational management of assigned accounts in the Spokane market. The Area Manager supervises and coordinates activities of associates including cleaning, safety, and maintaining the contracted scope of work.
In addition to operational leadership, this role will support regional growth initiatives by identifying new business opportunities, strengthening client relationships, and contributing to new revenue generation.
Through strong communication and company support, the Area Manager will focus on five key areas:
- Leadership – Demonstrate leadership and retain the right people to support the growth of our accounts
- Employee Engagement – Engage directly with our workforce to create a great employee experience
- Customer Engagement – Create “Raving Fans” through strong client relationships
- Growth – Identify opportunities to expand services, improve delivery, and support new business development
- Safety – Proactively lead safety initiatives to ensure a safe work environment
Key Responsibilities
Operations
- Oversee day-to-day operations across assigned accounts, ensuring cleanliness standards and contract scope are consistently met
- Serve as the primary client contact, maintaining strong relationships and proactively resolving issues
- Lead, coach, and develop frontline associates and supervisors to drive performance and retention
- Ensure compliance with safety standards through audits, training, and accountability
- Manage staffing, scheduling, timekeeping, and payroll processes
- Monitor service delivery, inspect work quality, and implement process improvements to drive efficiency and customer satisfaction
Business Development & Growth
- Identify opportunities to expand services within existing accounts (cross-sell/add-on services)
- Support new business development through:
- Networking with local property and facility leaders
- Participating in walkthroughs, site visits, and proposal support
- Assisting with RFP responses and presentations as needed
- Build and maintain a network of local business and facility management contacts
- Partner with sales leadership on strategic growth initiatives within the region
- Contribute to achieving regional revenue and growth targets
- Maintain awareness of market activity, competitors, and customer needs
Skills and Qualifications
- Strong coaching mindset with ability to lead and develop teams
- Ability to clearly communicate expectations and drive accountability
- Proven ability to build authentic relationships with clients and employees
- Strong customer-first mentality with a focus on service excellence
- Sound decision-making and problem-solving skills
- High level of integrity and alignment with company values
- Strong organizational, communication, and interpersonal skills
- Self-motivated with a growth-oriented and entrepreneurial mindset
Experience Required
- Minimum of two (2) years of management experience leading frontline service employees across multiple sites
- Prior experience in janitorial, facility services, or a related service industry strongly preferred
- Experience with client-facing responsibilities and/or business development is a plus
- Previous budgeting and/or P&L responsibility preferred
- Valid driver’s license with proof of insurance required
- High school diploma or GED required
Work Environment & Travel
- Ability to work flexible hours, including evenings and weekends as needed
- Regular travel within the Spokane regional market
- Frequent driving between accounts, client meetings, and walkthroughs
Business Conduct
- Commits to behave in compliance with the Company’s values and Code of Conduct
- Promotes a culture of safety and leads by example
- Ensures compliance with operating standards
- Treats co-workers with respect and professionalism
- Champions continuous improvement
EEO Statement
Marsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any protected characteristic under federal, state, or local law.