What are the responsibilities and job description for the Customer Experience Center (CEC) Co-Op Student position at National Life Insurance Company?
Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.
Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.
We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.
Please note that we do not offer visa sponsorship for this position.
Role Summary
The Customer Experience Center (CEC) Co-Op will work directly with our Customer Service and Operations team to train on how to work with customers to help them understand their life and annuity policies by providing them information, help solve important issues and collaborate with the team.
Essential Duties and Responsibilities
- The CEC Co-Op will learn our life insurance and annuity products and how they affect the lives of policy holders
- Work with customers on the phone and via email to help them understand their life and annuity policies
- Potential for full-time work after graduation
Minimum Qualifications
- Rising Junior with 3.2 GPA or higher
- Major in Business, Accounting, Finance, Marketing, Communications or Analytics
- You are great with people
- You enjoy delighting customers with exceptional service
- You are an excellent communicator, with strong listening skills
- You have solid computer and math skills
- You are strong with solving problems and working in a collaborative environment
- You are great at multi-tasking in a fast paced environment and are computer savvy (web searches, MS Office and Mainframes)
- You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change
Program Highlights
- Networking opportunities with peers and leaders throughout the summer
- Cross-Departmental group project focused on an enterprise-wide solution presented at company-wide event
- Presentation skills coaching sessions
- Learning opportunities throughout program
- Access to mentors (former program participants)
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.
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National Life Group
1 National Life Dr
Montpelier, VT 05604