Claims Learning and Development Consultant

Claims Learning and Development Consultant

Please note that we do not offer visa sponsorship for this position.

Summary
The Claims Learning and Development Consultant plays a critical role in designing, developing, and delivering impactful learning programs that build the knowledge, skills, and effectiveness of the Claims organization. This role combines instructional design expertise with facilitation skills to create engaging, learner-centered experiences for both new and tenured Claims associates.

Partnering closely with Claims leadership, subject matter experts, and cross-functional partners, the consultant ensures that all learning initiatives align with operational goals, regulatory requirements, and industry standards. The ideal candidate is a strategic thinker, a creative problem solver, and a passionate advocate for continuous learning and professional growth.

Essential Duties and Responsibilities

• Design, develop, and deliver high-impact learning programs that support Claims onboarding, skill development, and continuous professional growth.

• Apply adult learning principles to create engaging instructional content across classroom, virtual, and eLearning formats.

• Collaborate with Claims leadership, subject matter experts, and cross-functional partners to identify learning needs and translate complex processes into actionable, accessible training materials.

• Manage the full curriculum lifecycle: planning, design, delivery, and evaluation, ensuring alignment with business priorities and compliance standards.

• Facilitate interactive learning sessions using varied instructional methods such as simulations, role-playing, and case studies to reinforce real-world application.

• Evaluate learning effectiveness through performance data, assessments, and feedback, using insights to improve content and outcomes.

• Utilize learning management systems (LMS), authoring tools, and modern learning technologies to develop, deploy, and track content and learner progress.

• Partner with Claims leaders to support job related employee development, coaching, and performance improvement.

• Maintain awareness of industry trends, best practices, and emerging technologies to ensure programs remain innovative and relevant.

• Foster a collaborative, inclusive, and supportive learning environment that reflects NLG's values and commitment to professional growth.

Minimum Qualifications

• Bachelor's degree in Organizational Development, Human Resources, Education, or a related field; or equivalent work experience.

• 5 years of experience in Learning and Development, Instructional Design, or Organizational Training, preferably within insurance, financial services, or operations.

• Knowledge of life insurance and/or annuity products is required.

• Demonstrated experience designing and facilitating training for diverse audiences.

• Proven ability to translate complex information into clear, learner-focused content.

• Proficiency with modern learning technologies, LMS platforms, and eLearning authoring tools.

• Strong project management and organizational skills with the ability to balance multiple priorities.

• Adaptable, curious, and committed to continuous learning and improvement in a fast-paced environment.

• Must pass a background check.

Preferred Qualifications

• 5 years of life, disability, long-term care, or annuity claims handling experience.

• Experience facilitating and designing training in an Operations or Claims environment.

• Professional certification in Learning & Development (e.g., CPTD, APTD) or equivalent designation.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family's specific needs. Check out the BENEFITS of a Career at National Life!