What are the responsibilities and job description for the Intake Screener position at National Legal Aid & Defender Association?
Position Description
Change Lives and Transform Communities – Join Our Intake Team!
Neighborhood Legal Services of Los Angeles County (NLSLA) provides free assistance to over 175,000 individuals and families each year through innovative projects that expand access to justice. We see the law as a powerful tool for social change and we’re looking for passionate individuals to help us fight for justice.
We value diverse perspectives and experiences, and we believe that a strong community is built through inclusivity. NLSLA is proud to foster an environment that welcomes individuals from all backgrounds and abilities, and we encourage all qualified candidates to apply.
About The Role
The Intake Screener is a key member of the Intake Team, connecting residents throughout Los Angeles County to legal services and community resources. As a first point of contact, the Intake Screener assists individuals seeking support through NLSLA’s live hotline, online application system, and in-person office visits.
This role requires strong interpersonal and customer service skills, the ability to manage a high volume of interactions with empathy and efficiency, and the capacity to collaborate effectively in a team-oriented environment. Ideal candidates have experience working with low-income communities, particularly in housing or family law contexts, and demonstrate sensitivity when assisting individuals experiencing crisis.
In this role, you would report to the Intake Manager. This position is non-exempt.
NLSLA is hiring for two (2) positions, one based in our El Monte office, and one based in our Pacoima office. Applicants may indicate their preferred work location in their application.
What You’ll Do
Client Screening and Referral
Screen individuals seeking legal assistance via hotline, online applications, and in-person visits by:
Identifying legal issues
Gathering demographic information
Requesting necessary documentation
Develop and maintain working knowledge of NLSLA’s core legal practice areas in order to:
Provide brief legal information
Route applicants to appropriate internal teams
Provide accurate external referrals when needed
Office and Community Support
Provide walk-in support at office locations by conducting prescreens and distributing resource materials and referrals.
Assist with general administrative duties while working in the office.
Provide occasional coverage at the Glendale, Pacoima, or El Monte offices.
Participate in outreach events and community presentations as needed.
Team Collaboration and Organizational Support
Participate in team meetings, internal trainings, and ongoing professional development to remain aligned with organizational protocols and evolving case acceptance guidelines.
Support pilot projects and service improvement initiatives by identifying service gaps, testing new approaches, and helping implement solutions.
This position is designated as hybrid. Employees are required to work on-site a minimum of two (2) days per week, with the remaining time eligible for remote work as business needs allow. Specific in-office days may be set by the department or manager to support team collaboration and organizational priorities.
Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required.
Change Lives and Transform Communities – Join Our Intake Team!
Neighborhood Legal Services of Los Angeles County (NLSLA) provides free assistance to over 175,000 individuals and families each year through innovative projects that expand access to justice. We see the law as a powerful tool for social change and we’re looking for passionate individuals to help us fight for justice.
We value diverse perspectives and experiences, and we believe that a strong community is built through inclusivity. NLSLA is proud to foster an environment that welcomes individuals from all backgrounds and abilities, and we encourage all qualified candidates to apply.
About The Role
The Intake Screener is a key member of the Intake Team, connecting residents throughout Los Angeles County to legal services and community resources. As a first point of contact, the Intake Screener assists individuals seeking support through NLSLA’s live hotline, online application system, and in-person office visits.
This role requires strong interpersonal and customer service skills, the ability to manage a high volume of interactions with empathy and efficiency, and the capacity to collaborate effectively in a team-oriented environment. Ideal candidates have experience working with low-income communities, particularly in housing or family law contexts, and demonstrate sensitivity when assisting individuals experiencing crisis.
In this role, you would report to the Intake Manager. This position is non-exempt.
NLSLA is hiring for two (2) positions, one based in our El Monte office, and one based in our Pacoima office. Applicants may indicate their preferred work location in their application.
What You’ll Do
Client Screening and Referral
Screen individuals seeking legal assistance via hotline, online applications, and in-person visits by:
Identifying legal issues
Gathering demographic information
Requesting necessary documentation
Develop and maintain working knowledge of NLSLA’s core legal practice areas in order to:
Provide brief legal information
Route applicants to appropriate internal teams
Provide accurate external referrals when needed
Office and Community Support
Provide walk-in support at office locations by conducting prescreens and distributing resource materials and referrals.
Assist with general administrative duties while working in the office.
Provide occasional coverage at the Glendale, Pacoima, or El Monte offices.
Participate in outreach events and community presentations as needed.
Team Collaboration and Organizational Support
Participate in team meetings, internal trainings, and ongoing professional development to remain aligned with organizational protocols and evolving case acceptance guidelines.
Support pilot projects and service improvement initiatives by identifying service gaps, testing new approaches, and helping implement solutions.
This position is designated as hybrid. Employees are required to work on-site a minimum of two (2) days per week, with the remaining time eligible for remote work as business needs allow. Specific in-office days may be set by the department or manager to support team collaboration and organizational priorities.
Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required.