What are the responsibilities and job description for the Desktop Support Technician position at National Legal Aid & Defender Association?
Position Description
Join Michigan’s State Appellate Defender Office (SADO) as a full-time Desktop Support Technician in our Lansing office. The Desktop Support Technician performs a range of technological support activities to ensure reliable hardware and software functionality for end users. The position is onsite and pays from $48,504 to $66,628, depending on experience.
Job Responsibilities
Join Michigan’s State Appellate Defender Office (SADO) as a full-time Desktop Support Technician in our Lansing office. The Desktop Support Technician performs a range of technological support activities to ensure reliable hardware and software functionality for end users. The position is onsite and pays from $48,504 to $66,628, depending on experience.
Job Responsibilities
- Install, configure, test, maintain and troubleshoot computers, printers, peripheral hardware, and software
- Provide hands-on and remote technical support for end-user hardware and software issues
- Identify issues that need expert support and escalate to internal or external resources
- Document and track issues to ensure timely resolution and maintain records for future reference
- Assist in management of technology infrastructure, including copiers, scanners, phones, door-entry access systems, etc.
- Provide user education on new and existing technology tools
- Identify opportunities to improve, automate, or simplify processes or systems
- Responsibilities will increase and assignments will become more complex as training and experience progress
Salary : $48,504 - $66,628