Member Relations Specialist

MEMBER RELATIONS SPECIALIST

We’re NKBA, an innovative & forward thinking membership based Trade Association in the kitchen and bath industry, certified as 'A Great Place to Work' over 4 years in a row. Our membership includes some of the most important & influential companies in our industry. We are looking for an engaging & outgoing Member Relations Specialist to join our team. NKBA is committed to attracting and retaining a diverse staff and will honor your experiences, perspectives and unique identity. Together, our Association strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

General Description

The Member Relations Specialist serves as the voice of the Association by interacting directly with our member community to deliver an outstanding customer service experience. This position is responsible for establishing and maintaining good relationships with current and potential members within the Association’s industry segment including designers, manufacturers, distributors, affiliated schools and builders.

Core Responsibilities:

• Ensure membership retention and development through proactive member outreach initiatives.
• Provide optimum member relations support, acting as the first point of contact and subject matter expert for members and potential members.
• Provide administrative support to our Chapter Officers.
• Maintain knowledge and developments in the kitchen and bath industries and associated Association policies, processes, and rules.
• Maintain member database system, ensuring that information is accurate and up to date.
• Maintain a deep expertise in the Association’s product offerings and fluency in how to respond to frequently asked questions from our members.
• Investigate and resolve member support issues and queries received via phone and email.
• Process member orders and registrations received via phone and email.
• Reach out to members with expired or soon-to-be expired memberships.
• Set up and maintain member information through activities including the processing of new member applications and records information updates.
• Review monthly IT error reports.
• Constantly look for opportunities to benefit our members by going above and beyond.
• Communicate in ways that build trust, convey the voice and tone of our brand personality.
• Attend and participate in our annual KBIS trade show event and other conventions, conferences, chapter functions, and other events as needed, should the business need arise.
• Perform other duties and responsibilities as required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice based on business needs.

Requirements

• Bachelor’s degree in Marketing, Business, Communications or similar discipline; or combination of education and experience (required).
• Minimum of 3 years of experience in account management or customer service in a corporate, office or sales setting.
• Excellent verbal and written communication skills.
• Ability to shift priorities in response to changing strategy.
• Strong data entry and active listening skills.
• Creative thinker, who can apply out of the box thinking to problem-solving and big picture concepts.
• Ability to work independently and be self-motivated.
• Exceptional interpersonal skills, including the ability to establish and maintain cooperative, courteous working relationships with others.
• Outstanding organizational skills and the ability to successfully manage multiple priorities and follow up as needed.
• Expertise in MS Office suite, AMS, salesforce, Asana or other database management systems.
• Ability to work additional hours when business needs arise.

Keys to Success

- Contribute to a positive work environment as a 'Culture Contributor' through unbiased, inclusive and objective actions and interactions with others.

- Demonstrate professionalism in all areas of communication including verbal, written, and physical body language as a brand ambassador of the Association.

- Maintain confidentiality and exercises good judgment about what to say and when to say it.

- Create opportunities and minimizes potential issues by taking a proactive approach to assignments.

- Able to juggle multiple tasks/projects and prioritize.

- Support the staff purpose statement and our Core Values to BE THE BEST; strive for excellence and be the best you can be, both professionally & personally.

Hybrid Workplace Environment

• Work schedules include both In-person (Bethlehem, PA) and remote work.
• Employees are required to work in the HQ regularly throughout the year for mandatory all staff meetings & events.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Bethlehem, PA 18018: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please tell us why you are uniquely qualified over your peers for this highly competitive opportunity.

Education:

• High school or equivalent (Preferred)

Experience:

• membership or association: 1 year (Preferred)
• Account management or Customer Service: 3 years (Required)
• AMS or similar database administration: 3 years (Required)

Work Location: Hybrid remote in Bethlehem, PA 18018

Salary : $19 - $-1