Clinical Trial Participant Recruitment Specialist

The National Institute of Clinical Research (NICR) is an independent, multi-site clinical trial site management organization (SMO). We deliver and facilitate the highest quality Phase 1 - 4 trial management to our multi-specialty network of physicians. NICR undertakes multiple levels of research and planning necessary for any type of clinical trial. NICR provides sponsors and CROs premium services leading to rapid study site identification, trial placement, site initiation, and successful subject enrollment. With more than 30 years of experience, NICR is recognized as one of the leading research organizations in the nation.
 
Position Overview
The Clinical Research Patient Recruitment Specialist supports NICR’s clinical trial recruitment efforts by managing patient outreach and enrollment activities. This role requires a highly organized, detail-oriented professional who can manage multiple projects simultaneously and thrive in a fast-paced environment. The ideal candidate must exhibit excellent communication skills and the ability to effectively communicate study details to potential participants.

Key Responsibilities

• Patient Outreach: Manage 30 inbound and outbound calls daily, delivering exceptional customer service to educate and enroll potential participants into clinical studies.
• Inquiry Response: Consistently answer incoming inquiries and perform timely follow-ups on pending calls and patient leads.
• Prescreening: Ask targeted screening questions to determine study eligibility and update all prescreening logs pertaining to enrollment.
• Scheduling & Coordination: Schedule and coordinate patient appointment visits.
• Data Management: Accurately enter and manage confidential patient and study information into NICR’s EMR system in compliance with privacy standards.
• Maintain a professional, enthusiastic, and positive attitude at all times.
• Travel to other sites as required.

Supplemental pay types: Commission & Bonus Opportunities
Work setting: (Full-time) In-Person; (non hybrid) position
Work location: Garden Grove/Huntington Beach 

Qualifications & Requirements

• Bachelor’s degree preferred.
• Language Requirement: Bilingual fluency in both Vietnamese and English is required.
• Healthcare / Medical Experience: Relevant healthcare experience preferred (e.g., prior experience as a Medical Assistant or experience working in a medical or clinical research setting). We will provide additional training as needed.
• Customer Service: Prior customer service experience required.
• Technical Skills: Proficiency in Microsoft Office Suite and Google Workspace.

Core Competencies:

• Excellent written and verbal communication skills.
• High level of organizational skill and strong attention to detail.
• Self-starter, critical thinker, and effective problem solver.
• Strong ability to multitask and manage time efficiently.