What are the responsibilities and job description for the Operations Dispatcher position at National HVAC Service?
Description
As an Operations Dispatcher, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service technicians and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.
Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met with the properly skilled personnel and in a cost-efficient manner
Daily, weekly, monthly scheduling of all Technicians, including reconciling time entries
Daily interaction with Customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, and Sales Reps to facilitate meeting Customer’s needs
Provide frequent status updates to Customers
Review each service tech’s call summaries daily to ensure customer’s needs are met and follow up work is scheduled if needed. Work with A/R Department on current Customer status
Answer, handle and/or distribute inbound calls
Benefits
Generous Paid Time Off (PTO) Policy with 10 company paid holidays
Incredible Healthcare Benefits With Company Paid Employee Insurance Options.
401k Plan through Fidelity.
Company cell phone.
Dynamic work environment focused on customer satisfaction through employee team empowerment.
Requirements
Two years of HVAC dispatch experience preferred
Computer literate and technology savvy. Proficient in Microsoft (especially Excel and Word)
Excellent verbal/written communication skills
Excellent customer service and phone skills
Excellent interpersonal skills in an office environment.
Able to understand technical terminology and mechanical processes
Key2Act/Great Plains (Microsoft Dynamics GP) software experience a plus
Strong organizational skills
The position may require the candidate to have the ability to lift approximately 15-20 lbs. in assistance of handling materials
As an Operations Dispatcher, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service technicians and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.
Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met with the properly skilled personnel and in a cost-efficient manner
Daily, weekly, monthly scheduling of all Technicians, including reconciling time entries
Daily interaction with Customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, and Sales Reps to facilitate meeting Customer’s needs
Provide frequent status updates to Customers
Review each service tech’s call summaries daily to ensure customer’s needs are met and follow up work is scheduled if needed. Work with A/R Department on current Customer status
Answer, handle and/or distribute inbound calls
Benefits
Generous Paid Time Off (PTO) Policy with 10 company paid holidays
Incredible Healthcare Benefits With Company Paid Employee Insurance Options.
401k Plan through Fidelity.
Company cell phone.
Dynamic work environment focused on customer satisfaction through employee team empowerment.
Requirements
Two years of HVAC dispatch experience preferred
Computer literate and technology savvy. Proficient in Microsoft (especially Excel and Word)
Excellent verbal/written communication skills
Excellent customer service and phone skills
Excellent interpersonal skills in an office environment.
Able to understand technical terminology and mechanical processes
Key2Act/Great Plains (Microsoft Dynamics GP) software experience a plus
Strong organizational skills
The position may require the candidate to have the ability to lift approximately 15-20 lbs. in assistance of handling materials