Loan Portfolio Manager

POSITION 

The Loan Portfolio Manager works closely with the Lending Team to help manage a diverse base of borrowers and investors by consolidating the back-end processes of NHTCDF and ICE. Reporting to the Director of CDFI Portfolio Finance, the Loan Portfolio Manager will be responsible for administration of all aspects of loan funds including loan closing, disbursement, servicing, data management, and reporting. This position is DC-based and qualifies for a hybrid work schedule, working a minimum of two days per week at NHT’s corporate office. 

RESPONSIBILITIES 

LOAN FUNDS ADMINISTRATION AND SERVICING 

• Manage all loan files, including entering new borrowers into loan management system after loan closing.  

• Maintain record of loan extensions and modifications in servicing system. 

• Maintain loan management and servicing database software systems. 

• Manage disbursements, outgoing payments, borrower invoicing and receipt of loan payments. 

• Work with Director of CDFI Portfolio Finance to oversee cash management and compliance with investor covenants.  

DATA MANAGEMENT

• Ensure data accuracy and completeness across loan management system and Salesforce, including inputting and maintaining data such as UCC, insurance, property taxes and other loan covenants and metrics. 

• Identify, escalate, and resolve data integrity issues to maintain strong servicing controls and reporting accuracy. 

• Develop portfolio reports, dashboards, and data tools for leadership, investors, and the Lending Team to support monitoring and decision-making. 

• Manage the collection, storage, and data entry of borrower reporting. 

FINANCIAL OPERATIONS AND RECONCILIATION 

• Daily reconciliation of financial accounts and loan servicing system. 

• Prepare Accounts Receivable (AR) and Accounts Payable (AP) reconciliation reports at the end of each month. 

• Provide backup packages for lending-related and investor transactions. 

• Contribute to annual budgeting forecasting and required corporate filings in coordination with finance leadership. 

• Serve as lead contact with payment partners including borrowers, investors, and partners. 

• Input, code, and process payments through internal financial system. 

INVESTOR RELATIONS AND ADMINISTRATION 

• Manage annual communications and payments of ~100 individual investor accounts 

• Maintain all institutional investor accounts and transaction records. 

• Administer investor interest payments, maturities, and renewals. 

• Assist with the preparation of cyclical financial and impact reporting packages for 

• institutional investors. 

• Assist with fundraising proposals and applications. 

BORROWER RELATIONS AND ADMINISTRATION 

• Act as the primary point of contact for day-to-day servicing needs of borrowers, including audit confirmation requests. 

• Collaborate on new processes to ensure borrower reporting and financial information flows more efficiently and productively. 

• Work with Asset Management team to flag borrower issues and delinquencies.   

CORPORATE MEETINGS, PLANNING AND COMMUNICATIONS 

• Prepare materials and communications for loan committee, board, internal, external, and loan program marketing needs.