What are the responsibilities and job description for the Customer Service Representative position at National Guard Employment Network?
Job Description
Description
Qualifications
Responsibilities
Description
- The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Qualifications
- Previous work experience where you worked in-person with customers.
- Experience using computers, and able to learn to use new technology and software.
- Excellent keyboarding skills for data entry.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of team, pitching in wherever you're needed.
Responsibilities
- Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
- Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
- Responsible for processing payments from successful bidders
- Provide customers with information about auxiliary services.
- Ensure that superior customer service is always delivered to all customers.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
- Perform other duties as assigned.