Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must continue to anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

IT and Digital works seamlessly to support and facilitate the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are pioneering disruptive changes to our industry by working with agile methodologies and adopting digital mind-sets to drive efficiency, effectiveness and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. This role is at the centre of facilitating the energy revolution and enabling National Grid to continue to be a leading multi-national energy company. It’s imperative that you have a passion for energy and solving the problems of today, tomorrow and beyond to ensure a secure, reliable and accessible energy system for all.

The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team. This role operates under a hybrid working model and is open to candidates based in either our Waltham, MA office. Hybrid work expectations are subject to business needs and company policy.

Job Purpose

National Grid is seeking an adaptable and results-oriented Product Manager to drive the development and release of innovative products, features and services to answer our most pressing business needs. You will inspire the squad(s) to achieve the product vision by effectively communicating the product roadmap and strategy.

You will work effectively with internal and external stakeholders to deliver on the roadmap making technical and design trade-offs to strike the right balance between speed, quality and outcome delivery. You will promote agile working practices and partner with the engineering and design teams to ensure the product vision is achievable and takes a genuine design thinking approach. You will bring the customer voice to the conversation and ensure the delivery of value to our customers.

Key Accountabilities

• Act as the voice of the customer in the definition of innovative digital solutions
• Work with strategic design to gain an understanding of user personas, pain points and journeys knowing how that informs the roadmap
• Provide insights into product, technology, and market trends
• Develop fully constructed and well-defined feature lists, user stories, and roadmaps
• Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing
• Monitor and report on product OKRs
• Collaborate with a multidisciplinary team to scope, design, concept test and deliver innovative solutions
• Assist with the development of business cases and operating plans
• Assist in the development of materials to communicate progress to executives

Qualifications

• BA/BS degree or equivalent work experience
• 3-5 years of product management experience
• Experience of delivering a full feature or product through close collaboration with Design and Engineering
• A good understanding of agile development methodologies and the software development lifecycle
• A demonstrated and focused desire to build products and services that customers will love
• Excellent communication (written and verbal) as well as storytelling skills
• The capacity for self-motivation, independent initiative and creative problem-solving
• The ability to manage time and schedules to meet deadlines
• The ability to thrive in a fast-paced and intellectually demanding environment