What are the responsibilities and job description for the Microsoft 365 Platform Engineer position at National Grid?
About Us
At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Microsoft 365 Platform Engineer, and find your superpower. We need you!
We want to find an innovative, adaptable, and results-oriented Microsoft 365 Platform Engineer for our Digital Workplace Services team. This position can be located in Waltham, MA, Brooklyn, NY, Hicksville, NY, or Syracuse, NY (candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our Technology & Innovation organization, we want to hear from you!
What You'll Do
As Microsoft 365 Platform Engineer, you'll provide strategic and technical leadership for Microsoft 365 Content, Collaboration, Digital Productivity, and emerging AI-enabled workplace capabilities within the Digital Workplace Services organization. You'll work closely with vendors, partners, operations teams, architects, and project delivery teams to drive both short-term service improvements and long-term platform strategy across Microsoft 365 technologies including SharePoint Online, Teams, Exchange Online, Power Platform, Microsoft Copilot, and related collaboration services.
Responsibilities
You'll interface with key stakeholders across Information Technology and the National Grid business to define, communicate, document, and engineer scalable, secure, and user-centric solutions. You'll also partner with Operations teams on complex incidents and escalated issues while also driving platform modernization, automation, governance, and adoption initiatives. Key responsibilities include the following:
Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!
Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.
Our organization follows a hybrid work structure in our service territory (NY & MA) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.
Salary
Dowstate NY $122,000 - $143,000 a year
Massachusetts $114,000 - $134,000 a year
Upstate NY $102,000 - $119,000 a year
National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Microsoft 365 Platform Engineer, and find your superpower. We need you!
We want to find an innovative, adaptable, and results-oriented Microsoft 365 Platform Engineer for our Digital Workplace Services team. This position can be located in Waltham, MA, Brooklyn, NY, Hicksville, NY, or Syracuse, NY (candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our Technology & Innovation organization, we want to hear from you!
What You'll Do
As Microsoft 365 Platform Engineer, you'll provide strategic and technical leadership for Microsoft 365 Content, Collaboration, Digital Productivity, and emerging AI-enabled workplace capabilities within the Digital Workplace Services organization. You'll work closely with vendors, partners, operations teams, architects, and project delivery teams to drive both short-term service improvements and long-term platform strategy across Microsoft 365 technologies including SharePoint Online, Teams, Exchange Online, Power Platform, Microsoft Copilot, and related collaboration services.
Responsibilities
You'll interface with key stakeholders across Information Technology and the National Grid business to define, communicate, document, and engineer scalable, secure, and user-centric solutions. You'll also partner with Operations teams on complex incidents and escalated issues while also driving platform modernization, automation, governance, and adoption initiatives. Key responsibilities include the following:
- Serve as a technical lead across the Microsoft 365 ecosystem, with deep expertise in one or more core collaboration services and the ability to work effectively across related digital workplace technologies including SharePoint Online, Exchange Online, Teams, OneDrive, Power Platform, Microsoft Graph, Copilot, and related Microsoft 365 services.
- Lead the design, engineering, implementation, and lifecycle management of Microsoft 365 services and strategic initiatives within the Content and Collaboration portfolio.
- Drive engineering decisions and platform roadmaps that balance current business needs with long-term strategic objectives, technical debt reduction, security, scalability, and operational supportability.
- Partner closely with Architecture, Product Owners, Engineering Managers, Security, Operations, and delivery teams to provide a secure, reliable, and world-class end-user experience.
- Evaluate emerging technologies, industry trends, and Microsoft roadmap capabilities, providing recommendations for platform modernization, automation, AI enablement, and continuous improvement.
- Design and implement automation solutions utilizing Microsoft Graph, Power Platform, scripting, APIs, and related technologies to improve operational efficiency and user experience.
- Provide technical leadership and troubleshooting support for complex platform issues, serving as an escalation point for critical incidents and service disruptions.
- Develop and maintain strong working relationships with vendors, business stakeholders, technology leaders, and strategic partners.
- Establish and maintain engineering standards, architectural patterns, operational procedures, documentation, and governance practices.
- Promote and support Microsoft 365 adoption through technical guidance, communications, training materials, and engagement with Business Enablement teams.
- Ensure solutions align with enterprise security, compliance, information governance, and data protection requirements.
- Support the introduction and adoption of emerging Microsoft capabilities including Copilot, AI-powered productivity services, automation platforms, and future digital workplace technologies.
- Collaborate with Operations teams to ensure successful service transition, operational readiness, knowledge transfer, and continual service improvement utilizing ITIL and established engineering practices.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent relevant professional experience.
- 5 years of experience supporting or engineering Microsoft 365 collaboration platforms in an enterprise environment.
- Experience with Microsoft 365 technologies including SharePoint Online, Teams, Exchange Online, OneDrive, and with exposure to Power Platform or related automation capabilities.
- Experience with PowerShell or comparable scripting, API integration, or platform automation technologies.
- Experience utilizing source control and modern engineering practices, including GitHub, version control, automation pipelines, testing, and change management processes
- Experience working within Agile or product-oriented delivery models.
- Experience with Microsoft Copilot, Copilot Studio, AI Agents, or related AI-enabled productivity technologies.
- Experience with Microsoft Graph API, REST APIs, and enterprise automation solutions.
- Relevant Microsoft certifications such as MS-102, PL-900, AZ-900, SC-900, or equivalent.
- Experience with Power Apps, Power Automate, Microsoft Fabric, or Power BI.
Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!
Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.
Our organization follows a hybrid work structure in our service territory (NY & MA) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.
Salary
Dowstate NY $122,000 - $143,000 a year
Massachusetts $114,000 - $134,000 a year
Upstate NY $102,000 - $119,000 a year
National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
Salary : $102,000 - $119,000