What are the responsibilities and job description for the Service Manager position at National Floors Direct?
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.
We are currently seeking a Service Center Manager to join our rapidly growing team!
Responsibilities of the role include:
- Oversee the satisfactory completion of all company service appointments
- Assist in the hiring supervision of outside floor-covering installation teams
- Communicate with customers and colleagues with the goal of exceeding customer expectations and delivering a great customer experience
Desired Skills and Experience:
- Experience supervising in-house employees and maintaining long term relationships with outside installation/delivery teams.
- Highly self-motivated, organized and dependable
- Logistical and problem solving skills.
- Excellent communication skills, both written and verbal
- Significant experience in a Customer Service based role; floor-covering or home-improvement experience is a plus!
- Computer literate, with experience in email, word, excel, and CRM software programs
- Bilingual - English and Spanish
- Highly self-motivated, organized and dependable
- 2 years of Installation Management experience.
- 2 years of Logistics experience.
Benefits and Compensation:
- Performance Bonuses
- 100% Paid Training
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Schedules
- Employee Discounts
- Paid Time Off (PTO)
- 401k
This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Warehousing and Distribution function, as well as the lateral growth opportunities throughout the organization as a whole. If you are committed to achieving your personal and professional goals – this could be the best next career step for you.
National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.
Job Type: Full-time
Pay: $49,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Medical Insurance
- Dental insurance
- Vision Insurance
- Life Insurance
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
If you’re ready to take your career to the next level with a company that values innovation and customer satisfaction, we invite you to apply today!
Job Type: Full-time
Pay: $49,000.00 - $53,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $49,000 - $53,000