Analyst, Intermediary Services

Job Description: The Role: This opportunity provides a very broad range of support functions to various Fidelity Clearing & Custody Solutions, Separately Managed Account and National Financial clients within Fidelity. As such, and with advances in technology, the Associate needs to have an aptitude for understanding sophisticated (and changing) workflows. They need to efficiently apply their knowledge and experience to the problem or task at hand, while having an appreciation of the impact their decisions may have on other stakeholders (i.e. customers, colleagues, client service, etc.) The Associate is empowered to be decisive and creative when it comes to solving business problems provided, they are consistent with policies and procedures. As a result, their decisions can have a significant impact on customer satisfaction and overall (perceived) client service! Operating under set procedures but demonstrating flexibility and creativity in making improvements and efficiencies Applying open communication and collaboration throughout the group Utilizing your ability to analyze a problem, obtain and evaluate information to support sound conclusions Oversee and ensure timely and accurate allocations for equity and fixed income prime broker trades, and DVP/RVP Trade Aways. Resolve issues with unallocated trades, incorrect allocations, money differences, trades that are not settling, clearing, or comparing, problem with confirms and bad account instructions, and closed accounts. Timely and accurate resolution of all P&S trade breaks, including trade-aways and step-ins Build, maintain, and grow contacts with clients and other parties involved with trade allocation, clearance, and settlement Analysis of internal operations, seeking ways to improve workflows through automation Minimizing operational, monetary, and reputational risk Acting as Subject Matter Authority on relevant projects as needed Ability to support FTP file processing by submitting whitelisting requests and triaging client requests The Expertise and Skills You Bring: 1-3 years of Capital Markets or Brokerage experience, preferably in trading or middle/back-office operations Strong client service skills in a high paced diverse environment Encouraged to pass SIE and Series 7 within 90 days of hire Analytical and project management capabilities Working independently with little direct supervision Strong written and verbal communications skills are a must Detailed knowledge of custody operations: such as Prime Brokerage and DVP/RVP flows Confirmed understanding of comparison, clearance and settlement for fixed income products, equity, and options Excellent digital literacy (Microsoft Word and Excel, including use of macros) Incumbent must have good interpersonal skills, ability to process work accurately within established deadlines, customer focus, and be a standout colleague Work with people across a large organization comprised of multiple business divisions Aim to improve team efficiencies by applying personal experience and background Hours may range from 7:00 a.m. to 7:00 p.m. The Team: The objective of the Intermediary Support Associate is to provide high quality service and support to internal Fidelity customers and Fidelity Institutional business partners, and their clients! Product coverage includes Prime Brokerage and DVP/RVP Trade Away. In support of the various clients, we work closely with other middle office, back office, trade service, and technology personnel to achieve straight through processing while minimizing risk, exposure, and errors. The team provides daily client service in a friendly and professional manner, thereby fostering long-lasting relationships with clients and their service teams. When vital, the team should use product and system knowledge to influence other internal and external partners such as technology, back office groups, compliance, legal, risk, finance, accounting, and vendors on behalf of Fidelity Capital Markets. We must adhere to and demonstrate the highest ethical standards at all times and ensure that their actions are consistent with defined policies and procedures. Note: Fidelity will not provide immigration sponsorship for this position. Certifications: Category: Brokerage Operations Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy