What are the responsibilities and job description for the Senior Associate, Client Service position at National Financial Partners?
{"description": " Who We Are:
Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting, business management, family office, and retirement plan advisory services - empowering clients to navigate complexity with clarity and confidence.
With over 1,200 employees across more than 40 offices, we deliver insights and solutions backed by deep research, technology, and decades of expertise. Our collective businesses create a unified ecosystem designed to meet clients wherever they are in their financial journey. Wealthspire is redefining the future of financial solutions through collaboration, scale, and a steadfast commitment to putting people first - our clients, our colleagues, and our communities.
For more information, visit Wealthspire Advisors LLC, Fiducient Advisors LLC, Wealthspire Retirement, LLC , dba Wealthspire Retirement Advisory, and certain other affiliates are separately registered investment advisers.
Summary :
The Senior Client Service Associate serves as an experienced client service professional supporting advisor teams and clients through account operations, onboarding, and ongoing maintenance. This role requires strong technical knowledge, excellent client communication skills, and the ability to work independently while ensuring accuracy and timeliness across all custodial work. The Sr. CSA takes full ownership of their responsibilities from initiation through completion.
Key Responsibilities
Client Service & Operations
Own end-to-end account onboarding, including preparation of Advisory Agreements and custodial account agreements
Manage custodial inquiries and account maintenance through resolution, including complex or escalated matters, retirement coding reconciliations, and general account maintenance
Handle all asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, journals
Process retirement account rollovers, reconciliation of transferred assets, and annuity rollovers through completion
Facilitate Separately Managed Accounts and subdocument processing, including client profile sheets and private investment subscription documents
Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
Provide proactive communication with clients and advisor teams throughout all account-related matters, including sensitive or complex client situations
Assure accuracy and timeliness of all custodian work
Technical Expertise
Develop and maintain deep technical expertise in operational matters
Stay current with custodial bulletins and procedures
Understand and comply with all financial regulations
Maintain high diligence in client privacy and security
Demonstrate expertise in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
Maintain required logs and supporting documentation for compliance-related purposes
Team Collaboration
Participate in client meetings within areas of expertise
Provide training and mentorship to new Client Service Associates and Advisor Associates
Provide support to Advisor Associates, Lead Advisors, and Service Advisors
Contribute to process improvement initiatives
Proactively document, develop and improve standard templates, policies, procedures, and materials
Provide input on and encourage adoption of new technology solutions
Contribute positively to office culture, morale, and team collaboration
Escalate issues and requests to appropriate personnel when necessary
Required Competencies
Client Service Excellence
Strong client orientation with focus on creating memorable, impactful experiences
High level of professionalism and strong communication skills (verbal and written)
Ability to resolve issues professionally and effectively
Interpersonal savvy and relationship development skills
Operational Excellence
Exceptional organizational, planning, and prioritization skills
High standards and a sense of urgency in delivering quality work
Ability to handle multiple tasks while maintaining accuracy and meeting deadlines
Strong problem-solving and decision-making capabilities
Advanced technical expertise in relevant systems and custodian platforms
Professional Development
Ability to learn quickly when facing new challenges
Openness to change and continuous improvement
Technology orientation and commitment to incorporating best practices
Mentorship and training skills to develop team members
Qualifications
Bachelor's degree, or related experience preferably in finance, economics, or related field
2-5 years of experience in financial services or related field
Strong computer skills including proficiency with Microsoft Office Suite
Experience with CRM systems and custodial platforms required
Excellent organizational and time management skills
Commitment to professional growth and development
This position offers growth opportunities through increasing complexity in operational expertise and plays a vital role in delivering exceptional client service through specialized
What We Offer:
Wealthspire Advisors is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, and more. The base salary range for this position is $70,000 -$80,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
Wealthspire is an inclusive Equal Employment Opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.", "salary_raw": "Row(double=None, string='USD 70,000.00 - 80,000.00 per year')"}
Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting, business management, family office, and retirement plan advisory services - empowering clients to navigate complexity with clarity and confidence.
With over 1,200 employees across more than 40 offices, we deliver insights and solutions backed by deep research, technology, and decades of expertise. Our collective businesses create a unified ecosystem designed to meet clients wherever they are in their financial journey. Wealthspire is redefining the future of financial solutions through collaboration, scale, and a steadfast commitment to putting people first - our clients, our colleagues, and our communities.
For more information, visit Wealthspire Advisors LLC, Fiducient Advisors LLC, Wealthspire Retirement, LLC , dba Wealthspire Retirement Advisory, and certain other affiliates are separately registered investment advisers.
Summary :
The Senior Client Service Associate serves as an experienced client service professional supporting advisor teams and clients through account operations, onboarding, and ongoing maintenance. This role requires strong technical knowledge, excellent client communication skills, and the ability to work independently while ensuring accuracy and timeliness across all custodial work. The Sr. CSA takes full ownership of their responsibilities from initiation through completion.
Key Responsibilities
Client Service & Operations
Own end-to-end account onboarding, including preparation of Advisory Agreements and custodial account agreements
Manage custodial inquiries and account maintenance through resolution, including complex or escalated matters, retirement coding reconciliations, and general account maintenance
Handle all asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, journals
Process retirement account rollovers, reconciliation of transferred assets, and annuity rollovers through completion
Facilitate Separately Managed Accounts and subdocument processing, including client profile sheets and private investment subscription documents
Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
Provide proactive communication with clients and advisor teams throughout all account-related matters, including sensitive or complex client situations
Assure accuracy and timeliness of all custodian work
Technical Expertise
Develop and maintain deep technical expertise in operational matters
Stay current with custodial bulletins and procedures
Understand and comply with all financial regulations
Maintain high diligence in client privacy and security
Demonstrate expertise in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
Maintain required logs and supporting documentation for compliance-related purposes
Team Collaboration
Participate in client meetings within areas of expertise
Provide training and mentorship to new Client Service Associates and Advisor Associates
Provide support to Advisor Associates, Lead Advisors, and Service Advisors
Contribute to process improvement initiatives
Proactively document, develop and improve standard templates, policies, procedures, and materials
Provide input on and encourage adoption of new technology solutions
Contribute positively to office culture, morale, and team collaboration
Escalate issues and requests to appropriate personnel when necessary
Required Competencies
Client Service Excellence
Strong client orientation with focus on creating memorable, impactful experiences
High level of professionalism and strong communication skills (verbal and written)
Ability to resolve issues professionally and effectively
Interpersonal savvy and relationship development skills
Operational Excellence
Exceptional organizational, planning, and prioritization skills
High standards and a sense of urgency in delivering quality work
Ability to handle multiple tasks while maintaining accuracy and meeting deadlines
Strong problem-solving and decision-making capabilities
Advanced technical expertise in relevant systems and custodian platforms
Professional Development
Ability to learn quickly when facing new challenges
Openness to change and continuous improvement
Technology orientation and commitment to incorporating best practices
Mentorship and training skills to develop team members
Qualifications
Bachelor's degree, or related experience preferably in finance, economics, or related field
2-5 years of experience in financial services or related field
Strong computer skills including proficiency with Microsoft Office Suite
Experience with CRM systems and custodial platforms required
Excellent organizational and time management skills
Commitment to professional growth and development
This position offers growth opportunities through increasing complexity in operational expertise and plays a vital role in delivering exceptional client service through specialized
What We Offer:
Wealthspire Advisors is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, and more. The base salary range for this position is $70,000 -$80,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
Wealthspire is an inclusive Equal Employment Opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.", "salary_raw": "Row(double=None, string='USD 70,000.00 - 80,000.00 per year')"}
Salary : $70,000 - $80,000