What are the responsibilities and job description for the Operations Supervisor position at National Equipment & Service?
About NES
Our Belief: Most people don't think about loading docks and rollup doors - until one fails. Then a distribution center goes down, a shipment sits, and a crew stands idle. We started NES because we believe the businesses that keep Southern California's economy moving deserve a service partner they can actually count on.
Our Approach: That belief shapes how we operate. We don't chase volume at the expense of quality. We build technicians who are genuinely skilled - not just available. When something breaks at a critical moment, the right person with the right knowledge shows up and fixes it. That's the standard we hold ourselves to every day.
Our Work: NES is Southern California's premier dock and door service company, specializing in loading dock equipment, rollup doors, and industrial access systems for warehouses, distribution centers, and commercial facilities across Orange County, Los Angeles, and the Inland Empire.
Why You: We're at an inflection point. The team we're building now will define what NES looks like at twice our current size. The people who join us in this window will have more ownership, more visibility, and more opportunity to shape how we grow than anyone who joins later. If that sounds like the kind of place you want to build a career, keep reading.
The Role
Department
Operations
Reports To
Service Manager
Location:
Irvine, CA (On-site)
Employment Type
Full-Time
Compensation
$80,000 - $95,000
Core Purpose
The Operations Supervisor is an operational anchor who owns the day-to-day operational layer between field execution and senior leadership - managing exceptions, solving problems, and ensuring nothing falls through the cracks. While this is not a formal people-management role with direct reports, the Operations Supervisor is accountable for the quality, consistency, and output of the work produced across the operations team - overseeing performance, setting the standard, and ensuring the team executes exceptionally.
What You'll Do
You review the morning dispatch board, catch problems before they escalate, coach the team through exceptions, and close each week with a clear picture of where operations stood. You hold the operational layer steady - and actively improve it.
Daily Operational Oversight (40%)
What We're Looking For
We hire for how people actually operate. If the statements below describe you, we would love to meet you:
PAY & PERFORMANCE
NES is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic. We believe diverse perspectives make us stronger and better able to serve our customers and community.
Our Belief: Most people don't think about loading docks and rollup doors - until one fails. Then a distribution center goes down, a shipment sits, and a crew stands idle. We started NES because we believe the businesses that keep Southern California's economy moving deserve a service partner they can actually count on.
Our Approach: That belief shapes how we operate. We don't chase volume at the expense of quality. We build technicians who are genuinely skilled - not just available. When something breaks at a critical moment, the right person with the right knowledge shows up and fixes it. That's the standard we hold ourselves to every day.
Our Work: NES is Southern California's premier dock and door service company, specializing in loading dock equipment, rollup doors, and industrial access systems for warehouses, distribution centers, and commercial facilities across Orange County, Los Angeles, and the Inland Empire.
Why You: We're at an inflection point. The team we're building now will define what NES looks like at twice our current size. The people who join us in this window will have more ownership, more visibility, and more opportunity to shape how we grow than anyone who joins later. If that sounds like the kind of place you want to build a career, keep reading.
The Role
Department
Operations
Reports To
Service Manager
Location:
Irvine, CA (On-site)
Employment Type
Full-Time
Compensation
$80,000 - $95,000
Core Purpose
The Operations Supervisor is an operational anchor who owns the day-to-day operational layer between field execution and senior leadership - managing exceptions, solving problems, and ensuring nothing falls through the cracks. While this is not a formal people-management role with direct reports, the Operations Supervisor is accountable for the quality, consistency, and output of the work produced across the operations team - overseeing performance, setting the standard, and ensuring the team executes exceptionally.
What You'll Do
You review the morning dispatch board, catch problems before they escalate, coach the team through exceptions, and close each week with a clear picture of where operations stood. You hold the operational layer steady - and actively improve it.
Daily Operational Oversight (40%)
- Own the day-to-day workflow across dispatch, coordination, purchasing, and parts management - keeping each function on track.
- Monitor and track daily KPIs in our FSM; report to the Service Manager about outcomes.
- Serve as the first escalation point - resolving exceptions and cross-functional friction before it reaches the Service Manager.
- Maintain operational buckets: Needs Pricing to zero, On Hold resolved, Parts Procurement moving.
- Ensure fleet readiness, parts staging, and truck stock support next-day execution.
- Supervise the operations team - provide clear direction and hold the team to daily standards and outcomes.
- Set work priorities - execute against targets, not react to whatever surfaces first.
- Identify skill gaps and coach proactively to build team capability.
- Provide performance input and contribute to evaluations in partnership with the Service Manager.
- Identify bottlenecks and recurring failures - diagnose root causes and implement fixes.
- Document processes and SOPs so knowledge doesn't live in people's heads.
- Maintain and improve our FSM configurations: dispatch rules, parts workflows, and reporting.
- Own the implementation of systems projects once direction is set.
- Track weekly performance and surface data-driven insights to leadership.
- Liaison between Sales, Operations, and Field Service - keeping service delivery and customer commitments aligned.
- Coordinate scheduling, parts timelines, and technician deployment for complex jobs.
- Communicate proactively across departments - surface delays early and own the solution.
- Monitor job costing and parts spend - flag variances and cost reduction opportunities.
- Produce weekly operational reports tracking leading indicators against targets.
- Support purchasing decisions with cost-benefit awareness - manage spend, not just process orders.
What We're Looking For
- 3 years of supervisory experience - accountable for team output, training, and process improvement. Prior management experience is a plus.
- B2B commercial or industrial field service experience. You understand technician management, service coordination, and mobile workforce complexity.
- Hands-on FSM experience - ServiceTitan preferred; equivalent platforms considered.
- Ability to manage KPIs - you know your numbers and you understand what moves them.
- Proven coordination experience managing multiple concurrent workflows without losing track of commitments.
- Financial acumen: job costing, parts spend, and labor efficiency. You understand how operational decisions affect the business.
- Tech-savvy and a quick learner. Comfort with AI tools is expected, not optional.
- Valid driver's license and reliable transportation. Occasional field visits required.
- Experience in a growth-stage company building systems, not just inheriting them.
- Familiarity with operational frameworks and structured meeting rhythms.
- Experience with purchasing, vendor management, or parts/inventory operations.
- Working knowledge of ServiceTitan beyond user-level - configuration and reporting.
We hire for how people actually operate. If the statements below describe you, we would love to meet you:
- Customer-Centric Excellence. You've done right by a customer when it cost you something. You did it anyway, without being asked.
- Complete Ownership. When something goes wrong, your first move is to fix it - not explain why it wasn't your fault. You own the outcome, not the excuse.
- Principled Collaboration. You push back professionally when you disagree, then execute fully once the call is made.
- Empowered Trust. You surface problems early, even when it's inconvenient. You'd rather look honest than smooth.
- Relentless Learning. In the last 12 months you've deliberately gotten better at something. Not because someone told you to.
- Judgment under pressure. When something breaks at 2pm on a Friday, you make a call. You don't wait for permission.
- Systems thinker. You ask why things break, not just how to fix them today. You solve problems permanently.
PAY & PERFORMANCE
- Base Pay: $75,000 - $95,000
- Quarterly performance incentive - when the company wins, you share in it.
- Medical, Dental & Vision - NES contributes to all three for every employee. That contribution grows as you advance - better coverage is part of what a promotion earns you.
- 401(k) - retirement plan available to all employees.
- Vacation - 2 weeks to start, with more earned as you advance.
- Sick leave - 1 week of dedicated sick time.
- 8 paid holidays - available to all employees.
- Company car access - access to a company vehicle when needed for site visits or field coordination, with mileage reimbursement otherwise.
- Weekly 1:1s with the Service Manager - a real development conversation, not a check-in box.
- Structured onboarding from day one, followed by ongoing skill development as the role evolves.
- A defined path forward. Four defined levels, with advancement tied to demonstrated capability and impact - not time served.
- We promote from within first. When new roles open up, we look inside before we look outside. Proving yourself here opens doors.
- Modern Technology Tools - We're a tech-forward company that equips our team with the tools to work smarter, move faster, and stay connected.
- Structured Meeting Rhythms - daily huddles, weekly team meetings, monthly reviews, and quarterly planning.
- Recognition & Celebration - regular recognition of exceptional performance.
- Collaborative Culture - cross-functional teamwork and clear accountability.
- A growing company with real opportunity - we're building something, and you'll be part of building it.
NES is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic. We believe diverse perspectives make us stronger and better able to serve our customers and community.
Salary : $75,000 - $95,000