VP of Operations

Description

About the Role

We are seeking a strategic, driven, and experienced Vice President of Operations to lead business operations across a designated multi-county region. This senior leadership role is responsible for overseeing operations, marketing, compliance, and quality performance while working closely with executive leadership and cross-functional teams to drive operational excellence, financial health, and customer satisfaction.

What You’ll Do

•    Provide executive oversight for all operational activities across multiple sites within the operation.
•    Lead and support the Directors of Operation, other leadership and field staff, ensuring alignment with organizational goals.
•    Develop and execute business strategies in collaboration with the Regional President.
•    Foster relationships with internal teams, political leaders, vendors, and key community stakeholders.
•    Manage internal departments, such as Fleet, Communications, Billing, and Training.  
•    Monitor and enforce compliance with federal, state, and local regulations.
•    Set and manage operational performance metrics related to quality, safety, and service delivery.
•    Oversee the operational budget, cost control, and revenue growth initiatives.
•    Lead recruiting, onboarding, performance management, and staff development efforts.
•    Champion a culture of safety, accountability, innovation, and professionalism.
•    Represent the organization at industry events and professional meetings.
•    Travel regularly across the region as required.

Why Join Us?

•    Make an impact on regional EMS operations and community health.
•    Lead a high-performing team with purpose and integrity.
•    Be part of an organization that values innovation, excellence, and service.

Qualifications

What You Bring

•    Bachelor’s degree in business, Emergency Medical Management, or a related field (preferred).
•    7 years of experience in EMS or comparable business operations

•    5 years in a progressive leadership role, preferably with multi-site or multi-state oversight.
•    Proven ability to lead large teams and manage complex operational environments.
•    Current Paramedic license and clinical experience (preferred).
•    Strong knowledge of EMS systems, compliance, and regulatory requirements.
•    Proficiency in Microsoft Office and operational software tools.
•    Exceptional leadership, communication, and decision-making skills.

Required Certifications

•    Current Paramedic License (preferred)
•    ACLS, PALS, BLS (preferred)
•    EVOC/Defensive Driving certification or ability to obtain
•    NIMS IS-100 and IS-700 (preferred)
•    Valid state driver’s license required