DATABASE & SYSTEMS MANAGER

About the National Down Syndrome Society (NDSS): 

The National Down Syndrome Society’s (NDSS) mission is to create a world where individuals with Down syndrome thrive. Founded in 1979, NDSS empowers individuals with Down syndrome and their families by driving policy change, providing resources, engaging with local communities, and shifting public perceptions. The organization advances this mission through its core pillars of Research, Community Access & Supports, and Advocacy & Policy. 

Position Summary 

Reporting to the COO, the Database & Systems Manager oversees and manages the organization’s database, SharePoint, Asana, learning management system, and other internal systems that support data management, collaboration, and operational efficiency. This role is responsible for ensuring data integrity, system functionality, cross-departmental efficiency, and secure information management across the organization. 

Essential Functions and Responsibilities 

To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to meet business needs. 

• Serves as the primary administrator for the NDSS’ CRM system, overseeing data management, integrations, and the flow of information across departments and integrated/external systems 

• Manages and maintains database integrity through audits, clean-ups, imports/exports, and quality assurance processes 

• Develops and manages reports, dashboards, and data queries to support organizational operations, strategic planning, and decision-making 

• Evaluates system integrations, external platforms, and workflow enhancements to improve data accuracy, increase efficiency, and reduce manual processes; coordinates with vendors and consultants to implement and support solutions 

• Assists with evaluating and reviewing external systems for compatibility with the existing CRM platform 

• Supports departments with database segmentation and audience development for marketing, development, and outreach purposes 

• Serves as the primary administrator for Asana, overseeing platform configuration, user permissions, workspace structure, integrations, templates, and ongoing optimization to support organizational project management practices 

• Manages the organization's SharePoint environment, including permissions, document structure, file governance, migration of legacy files, and ongoing maintenance to ensure secure and efficient access to information 

• Assist with developing and maintaining document management standards, file organization practices, and collaboration procedures that support consistency across departments. 

• Creates and updates system procedures, user documentation, and staff training resources to promote consistent use of organizational systems and data management practices 

• Provides day-to-day support and guidance for CRM, SharePoint, Microsoft 365, Asana, learning management system, and other internal platforms  

• Supports the COO in strengthening organizational data governance and systems infrastructure by establishing system standards, maintaining data quality, managing user access and security controls, and implementing practices that ensure accurate, secure, and effective use of organizational information 

• Assists with gathering periodic feedback from staff on system pain points and translating that feedback into actionable improvements and refinements 

• Other duties as assigned 

Education & Experience:  

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field preferred. 

• 3–5 years of experience managing databases, SharePoint, and organizational systems. 

• Experience with CRM/database platforms (Salesforce, Blackbaud, EveryAction, Raiser’s Edge, or similar preferred). 

• Strong knowledge of Microsoft 365 and SharePoint administration. 

Knowledge, Skills & Abilities 

• Strong problem-solving, organizational, and communication skills. 

• Ability to manage multiple projects and priorities. 

• Familiarity with artificial intelligence tools and emerging operations technologies is a plus 

• Experience with project management and workflow platforms such as Asana, Monday.com, or similar systems preferred  

• Proven ability to interact effectively and communicate well  

• Experience with system implementation, process automation, and user training. 

• Willingness to establish and maintain effective working relationships, while maintaining confidentiality 

Salary : $55,000 - $65,000