Trainer (53868)

Position Summary

The Trainer/Auditor Quality Specialist is responsible for maintaining and improving operational processes, ensuring compliance with quality standards, and supporting team members through effective training and process documentation. This role plays a key part in conducting quality audits, identifying process improvements, and supporting ISO 9001 requirements and internal control procedures.

Key Responsibilities

• Develop, maintain, and deliver training on established work processes and procedures to all Operations Associates.
• Understand, maintain, and support the Quality Audit Process to ensure team members consistently follow established procedures and quality standards.
• Conduct audits for special-exception customers and document findings as required.
• Create, review, and update Work Instructions (WIs) to ensure processes remain accurate, clear, and up to date.
• Ensure compliance with established internal control procedures and company policies.
• Learn, understand, and support Numinas.
• Support ISO 9001 requirements and related quality processes as needed.
• Identify potential process issues, discrepancies, and opportunities for improvement.
• Maintain accurate and organized documentation and records.
• Work flexible schedules when necessary to support operational needs.
• Perform other duties and responsibilities as assigned.

Required Skills and Experience

• Proficiency in Microsoft Word, Excel, and other Microsoft Office applications, as well as applicable internal systems.
• Excellent written communication skills, with the ability to document processes clearly, accurately, and in an organized manner.
• Strong listening and comprehension skills, with the ability to understand and interpret operational processes and procedures.
• Strong attention to detail with a high degree of accuracy.
• Ability to properly handle confidential information and maintain the security of sensitive records.
• Strong analytical and problem-solving skills, including the ability to review information, identify potential issues or discrepancies, and determine appropriate next steps.
• Ability to communicate effectively with team members and work collaboratively across operations and quality functions.