Director, Strategic Integration (50931)

POSITION SUMMARY

The Director of Onboarding is responsible for the successful launch of new manufacturers, distributors, and programs onto the platform. This role owns end-to-end onboarding execution—from kickoff through go-live—ensuring operational readiness, commercial alignment, data accuracy, and cross-functional coordination. The Director serves as the primary orchestrator across internal teams and external partners, driving predictable launches with minimal post-go-live issues while continuously improving onboarding processes.

PRIMARY DUTIES AND RESPONSIBILITIES

Supplier & Distributor Launch Readiness

• Owns the full onboarding lifecycle for new manufacturers, distributors, and programs, from kickoff through go-live
• Develops clear launch plans with defined scope, milestones, owners, and timelines
• Ensures launches occur on schedule with controlled scope and minimal disruption

Cross-Functional Project Management

• Coordinates across internal teams including IT, Pricing, Contracts, Customer Service, Operations, Finance, Sales, and Warehousing
• Leads structured meetings with clear agendas, documented decisions, and tracked action items
• Proactively identifies and escalates blockers to maintain momentum

Data, Systems & EDI / Integration Accuracy

• Ensures accuracy and readiness of item master data, pricing, contract mappings, customer ship-to records, routing guides, and system configurations
• Oversees EDI, API, or file-based integrations, including testing and sign-off prior to launch
• Drives rapid resolution of any post-launch data or integration issues

Commercial & Contract Alignment

• Clarifies and validates commercial terms including fees, freight, returns, payment terms, and service-level expectations
• Ensures contracts and SLAs are operationally executable and aligned with platform capabilities
• Confirms all parties understand financial flows and operational responsibilities

Stakeholder Communication & Relationship Management

• Serves as a primary point of contact for manufacturer and distributor onboarding stakeholders
• Provides proactive status updates, sets expectations, and maintains strong professional relationships
• Manages complex or difficult conversations with clarity, confidence, and diplomacy

Issue Resolution & Risk Management

• Anticipates risks such as pricing discrepancies, service gaps, inventory exposure, or integration failures
• Develops mitigation plans and drives timely resolution when issues arise
• Ensures accountability and follow-through across all parties

Operational Readiness & Training

• Ensures internal teams (Customer Service, Warehouse, AR/AP, Sales, Operations) are prepared to support new programs
• Confirms external partners understand order flow, returns, backorders, special orders, and reporting
• Delivers or coordinates training sessions, reference materials, and documentation

Process Discipline & Documentation

• Enforces use of a standard onboarding playbook and launch checklists
• Ensures all required documentation is completed, approved, and stored (SOPs, routing guides, contact lists, testing sign-offs)
• Captures key decisions and maintains a clear audit trail

Continuous Improvement & Feedback Loop

• Conducts post-launch reviews with internal and external stakeholders
• Gathers feedback on onboarding effectiveness and partner experience
• Recommends and implements improvements to onboarding methodology, tools, and templates

Qualifications

Education

• Bachelor’s degree in Business Administration, or related field required.

Experience

• 5-8 years of experience in onboarding, implementation, operations, supply chain, or enterprise sales management
• Proven success leading complex, cross-functional launches involving manufacturers, distributors, or enterprise partners
• Strong understanding of supply chain operations, order-to-cash processes, and commercial terms
• Hands-on experience with ERP systems, item master data, pricing structures, and EDI/integration workflows
• Exceptional communication, organization, and stakeholder management skills
• Ability to balance strategic oversight with detailed execution