What are the responsibilities and job description for the Customer Service Representative position at National Dentex?
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Keller Dental Laboratory in Fenton, MO.
The regular hours for this position are from 8:00 a.m. to 4:30 p.m., Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Answer and process phones calls in a timely manner
- Enters case and call notes when directed
- Update and distribute SOP’s per direction of department managers
- Manage, set up new accounts and prepare new customer packets when needed
- Responsible for maintaining office supply needs and may assist with purchasing and inventory requirements of the laboratory
- Maintain and coordinate marketing supplies & documentation as needed
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
- Analyze remakes by customer and ensure any issues are resolved
- Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
- Assist with monthly statement process
- Customer retention
- All other duties as assigned
Skills and Abilities Required:
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- High level of oral and written communication skills to effectively deal with internal and external customers
- Excellent organizational skills with attention to detail
- Have the ability to take initiative
- Must have excellent listening skills
- Experience in Oracle & OnBase a plus
Minimum Education and Experience Required:
- Required: High school diploma or equivalent
- Preferred: Experience in a dental environment
Hazardous Materials or Equipment Used:
- General office equipment
Physical Requirements:
- Perform tasks at multiple workstations-standing and sitting for extended periods of time
- Push, pull, lift, and/or carry up to 20 pounds