What are the responsibilities and job description for the Data Entry & Customer Service Specialist position at National Dentex Labs?
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Data Entry & Customer Service Specialist opportunity at NDX Clearwater Dental Laboratory in Clearwater, FL.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Enter prescription information via Data Entry to schedule cases
- Perform the scheduling function for each case received
- Through LIS, enter demographics and customer information
- Print preference notes matching to case
- Responsible for billing and invoicing all finished cases and will sort and attach
- Assist with answering incoming calls
- Make outgoing calls to customer’s offices
- Respond to all inquiries from customer’s offices
Secondary Responsibilities and Essential Functions of the Position:
- Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear
- Sorts and attaches doctor prescriptions
- Responsible for properly packing all completed cases
- Responsible for verifying and properly consolidating all cases to prepare for shipping
- Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures
- Disburse cases for local drivers
- Maintain proper level of assembled shipping boxes
- All other jobs as assigned
Skills and Abilities Required:
- Computer skills
- Must be able to read, write, speak and understand English
- Strong attention to detail
- Multi task
- Phone etiquette
Minimum Education and Experience Required:
- Preferred: High school diploma or equivalent
- Demonstrated relevant employment experience may be considered in lieu of education
- Dental office experience preferred
- Dental terminology knowledge preferred
- Billing experience preferred
- Working knowledge of Microsoft Office
Hazardous Materials or Equipment Used:
- Disinfectant process chemicals
- Personal protective equipment as required
- Office equipment
Physical Requirements:
- Regularly required to sit, stand, walk, and/or reach
- Exhibit fine motor skills and/or perform repetitive motions
- Good manual dexterity
- Ability to walk and stand for long periods of time
- Repeated bending and kneeling
- May be required to push, pull, lift, and/or carry up to 20 pounds