What are the responsibilities and job description for the PC Tech (Onsite) position at National Debt Relief, LLC?
Overview
The PC Technician is responsible for the installation and maintenance of computer hardware and software. Provides PC and general technology support to the credit union staff. Responsible to uphold and abide by Frontwave’s core values and service expectations.
About CVB, a Division Of Frontwave Credit Union
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over a 1.8 billion in assets. At CVB, a division of Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.
What’s In It For You:
Competitive pay, 401k matching, mortgage and auto discounts.
9-27 days of PTO per year (based on tenure) and 10 paid holidays.
Affordable medical, dental, vision health plans, and Flexible Spending Account.
Employee Assistance Program with a variety of services.
Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
Culture of excellence and continuous improvement.
We strive to be the best place you’ve ever worked!
Responsibilities
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.
END USER SUPPORT
Education and/or Experience:
High School Diploma or general education degree (GED).
Minimum 6 months experience as a PC Technician; or equivalent combination of education and/or training.
Education must be equivalent to a one-year certificate from a college or technical school with an emphasis in computer applications.
Position Certifications/Licenses:
Service Excellence Standards
When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards:
The PC Technician is responsible for the installation and maintenance of computer hardware and software. Provides PC and general technology support to the credit union staff. Responsible to uphold and abide by Frontwave’s core values and service expectations.
About CVB, a Division Of Frontwave Credit Union
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over a 1.8 billion in assets. At CVB, a division of Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.
What’s In It For You:
Competitive pay, 401k matching, mortgage and auto discounts.
9-27 days of PTO per year (based on tenure) and 10 paid holidays.
Affordable medical, dental, vision health plans, and Flexible Spending Account.
Employee Assistance Program with a variety of services.
Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
Culture of excellence and continuous improvement.
We strive to be the best place you’ve ever worked!
Responsibilities
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.
END USER SUPPORT
- Installs PC hardware and software including Microsoft Windows, core system software, and other client software as required by the credit union
- Configures user PC options including TCP/IP parameters and network printer assignments as well as trouble shooting issues of the same nature
- Develops and maintains software documentation and general user guides.
- Answers telephone calls to assist end users encountering problems with software, hardware, network and application issues
- Identifies, investigates, and resolves personal computer problems or failures
- Responsible for computer set up of webinars and general staff meetings.
- Provides basic MS Active Directory modification as needed to correctly map network drives and assign group policies to users.
Education and/or Experience:
High School Diploma or general education degree (GED).
Minimum 6 months experience as a PC Technician; or equivalent combination of education and/or training.
Education must be equivalent to a one-year certificate from a college or technical school with an emphasis in computer applications.
Position Certifications/Licenses:
- Must possess a current, valid driver’s license.
- Required to operate privately-owned and credit union vehicle to and from assigned locations.
- Certified Microsoft Technician or A certification required
Service Excellence Standards
When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards:
- We see it. We own it. We get it done.
- We ignite positive experiences.
- We do things right every time.
- We are collaborators - united, cohesive and engaged
- We innovate and evolve.
- We create memorable experiences for life.
- We starts with me.