Operations Administrator – Water Utilities

Job Title: Operations Administrator – Water Utilities - 13052026

Must be local - on-site position

Hybrid: 3 office/2 remote

Operations Administrator – Water Utilities

Position Summary

The Operations Administrator supports the day-to-day operational and customer account processes for the utility operations team. This role is responsible for managing billing and premise investigation workflows, processing system transactions, maintaining reporting accuracy, and ensuring compliance with internal procedures related to water and sewer utility services. The ideal candidate is detail-oriented, organized, and comfortable working with utility management systems and operational data.

Key Responsibilities

Consecutive Estimate Management

• Process and manage consecutive estimate terminations
• Review customer accounts for billing accuracy and ensure timely resolution of consecutive estimate issues.
• Coordinate with field operations, billing, and customer service teams as needed.

Sewer-Only Premise Investigations

• Conduct investigations for inactive flat rate sewer-only premises.
• Research account history, service status, occupancy, and premise activity to verify billing eligibility.
• Document findings and update records in accordance with company procedures.

BPEM Processing

• Process flat rate move-out BPEM transactions
• Ensure move-out requests are completed accurately and within established service timelines.
• Review exception items and resolve discrepancies as appropriate.

Reporting & Administrative Support

• Generate and distribute daily consecutive estimate reports.
• Maintain accurate operational records, tracking logs, and documentation.
• Monitor workflow queues and prioritize assignments to meet departmental deadlines.
• Assist with audits, data validation, and operational process improvements.
• Support additional administrative and operational tasks as assigned.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2 years of administrative or operations support experience, preferably in utilities, customer service, or billing operations.
• Experience working with SAP or utility billing systems preferred.
• Strong attention to detail and data accuracy skills.
• Proficient in Microsoft Office Suite, especially Excel.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.

Required Skills

• Strong technology capabilities, including advanced proficiency in Microsoft Excel.
• Excellent customer service skills with the ability to professionally handle internal and external inquiries.
• Strong organizational and time management abilities.
• Ability to analyze data and identify account discrepancies.
• Effective communication and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.

Preferred Skills

• Knowledge of water and wastewater utility operations.
• Familiarity with billing exception processing and premise management workflows.
• Experience analyzing reports and resolving account discrepancies.
• Experience with SAP transaction processing and utility billing systems.

Work Environment

• Primarily office-based environment.
• Regular use of computer systems and utility management software.
• May require occasional interaction with field operations personnel and customer service teams.

Location = Scranton PA

Rate = $22 - $24/hr on a W2 contract

Length = 6 Month W2 Contract

Job Types: Full-time, Part-time, Contract

Pay: $22.00 - $24.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Office Administration: 3 years (Required)
• Accounting: 1 year (Preferred)

Work Location: In person

Salary : $22 - $24