Instructional Technologist & Faculty Support

Job Description

Northbridge University is seeking for a Instructional Technologist and Faculty Support.

GENERAL DESCRIPTION: 

The Instructional Technologist and Faculty Support (ITFS) role primary focus is on the technology used to deliver education and support the technical infrastructure for teaching and learning.  The ITFS is crucial in providing assistance with the management of (Learning Management System & multimedia tools) LMS functions, supporting curriculum development, and facilitating faculty training. This individual will attend various academic and faculty development meetings, including course scheduling, curriculum development, and CTL (Center for Teaching and Learning) sessions. They will assist with specific LMS functions across multiple Canvas instances, provide training, and manage vendor relationships, and support faculty and students in utilizing various educational platforms.

SPECIFIC DUTIES include but are not limited to:

• Assist with the management of multiple Canvas LMS instances including posting global announcements, verifying course content and resources, and ensuring compliance with language and templates.
• Provides support in managing faculty and student access, and assist in assigning and coordinating Teaching Assistants (TAs) and TA Champions.
• Offers assistance with Canvas Tools, DropOut Detective, BigBlueButton, TurnItIn, and other integrated technologies.
• Assists in maintaining relationships with educational vendors such as Cengage Unlimited, Pearson, McGraw Hill, uCertify, VitalSource, Elsevier, and Wiley. 
• Collaborates with vendors and coordinate product training sessions for curriculum development teams.
• Supports LMS integration with platforms such as CNOWv2, MindTap, WebAssign, and Connect.
• Assists in generating product usage reports, tracking purchase orders, acquiring VBID numbers for single sign-on, and managing distribution codes for resources.
• Provides training to Academic Leaders, Subject Matter Experts, Student Support, and Faculty on using LMS platforms and specific tools like BigBlueButton, TurnItIn, and Canvas functionalities.
• Attends and contributes to course development meetings, assist with scheduling SMEs (Subject Matter Experts), and support course revision workload management.

 KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Adaptability- Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.
• Quality- Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services
• Results Driven- Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement
• Teamwork- Accountable to team, works to meet established deliverables, appreciates view of team members, respectful
• Communication Skills- Possesses effective communication skills: oral, written, and listening.
• Computer Skills- Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance.

Education:

• Bachelor’s degree in education, Instructional Technology/Design, or related field preferred.

Experience:

• 3 years of experience in LMS support, academic operations, or curriculum development.
• Proficiency with platforms such as SIS/ CampusNexus, Canvas LMS, DropOut Detective, Attendance Tracker, student portal, and other educational technologies.

Why Join Northbridge University?

At Northbridge University, you become part of a community devoted to academic excellence, innovation, and human development. Every employee, from faculty to administrative staff, plays a key role in advancing the growth of our students while enhancing their own professional journey. We foster a culture of teamwork, respect, and ongoing learning, where innovative ideas are welcomed and talent is supported. Our employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education.

At Northbridge University, you’re not just building a career, you’re creating a meaningful purpose.

For additional information on who we are – https://northbridge.edu/en/who-we-are

Northbridge University is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.

The selected applicant will undergo a background check and educational verification.