Engagement and Executive Assistant

POSITION SUMMARY

Reporting to the Chief Engagement Officer, the Engagement and Executive Assistant will provide high-level administrative, operational and logistical support to ensure the Office of Engagement Department functions with excellence, efficiency, professionalism, and measurable impact. This role is ideal for a detail-oriented, tech-savvy professional who thrives on improving systems — managing contact databases, surveys, and follow-up processes — and ensuring every engagement touchpoint is captured, tracked, and leveraged to strengthen relationships and outcomes.

JOB RESPONSIBILITIES

Program Support

o  Develop and maintain working knowledge of NCRM’s programs, events, and strategic priorities to effectively represent the Museum and support engagement with community stakeholders.

o  Provide event planning and logistical support for NCRM programs, initiatives, and events, collaborating cross-functionally with other Museum departments.

o  Manage RSVP processes and coordinate communications with participants and partners.

o  Assist in the planning and implementation of Corporate Equity Center, community engagement, and partnership programs.

o  Lead the tracking of contacts, surveys, and post-program engagement with partners and participants — ensuring accurate data, timely follow-up, and actionable insights for improvement.

o  Track engagement activity and outcomes in coordination with the Chief Engagement Officer and program teams.

o  Coordinate with program and communications teams to sustain engagement and tell the story of program impact.

o  Help evaluate and improve internal systems and processes to increase team efficiency and data accuracy.

o  Maintain a simple dashboard of participant engagement, satisfaction scores, and partner feedback.

Support ongoing evaluation and improvement of internal systems and processes to increase efficiency and data accuracy.

o  Create and distribute contracts for facility rentals and Corporate Equity Center activities, process payments and support event coordination.

o  Support the development of promotional materials, proposals, and presentations for departmental initiatives.

o  Work in close collaboration with the broader Museum team in support of institutional priorities and objectives.

o  Contribute ideas and logistical solutions to strengthen program design and execution.

o  Serve as Facilities liaison. Prepare and distribute a weekly calendar of facility rentals and internal events to all departments.

o  Complete other duties as assigned to advance the overarching goals of the Office of Engagement and the Museum.

MINIMUM QUALIFICATIONS

·        Bachelor’s degree or 3–5 years of relevant work experience; nonprofit experience preferred.

·        Strong oral and written communication skills, with an emphasis on delivering excellent customer service and hospitality to both internal and external stakeholders.

·        Proficiency in Microsoft Office tools, including Excel, Word, and PowerPoint; demonstrated ability and willingness to learn new systems as needed.

·        Experience with CRM platforms, survey tools (e.g., SurveyMonkey, Google Forms), and contact management systems preferred.

·        Ability to understand and follow complex verbal and written instructions, with strong attention to detail and follow-through.

·        Skilled in planning, organizing, coordinating, and prioritizing projects, with the ability to multi-task and manage competing priorities effectively.

·        Demonstrated professionalism and ability to represent the National Civil Rights Museum in a manner that reflects positively on the organization.

·        Valid state driver’s license and consistent access to a reliable vehicle for errands, pick-ups, or deliveries in support of position responsibilities.

The ideal candidate must be highly organized, digitally fluent, and motivated by mission-driven work. Love bringing order to complexity — building systems, tracking details, and helping teams operate more efficiently.

Please send your resume along with your cover letter to Veda Ajamu vajamu@civilrightsmuseum.org