Director of Giver Services

Headquartered in Alpharetta, Georgia, National Christian Foundation (NCF) is a nonprofit grantmaking ministry that provides creative giving solutions and inspires biblical generosity among Christian families, advisors, and charities. NCF has received over $23 billion in contributions and made over $16 billion in giver-recommended grants to more than 71,000 charities. NCF is an industry leader in accepting gifts of appreciated assets such as stocks, real estate, and business interests, which enable givers to save taxes and maximize charitable gifts. We combine a faith-based approach and like-minded local presence with the support and expertise of a trusted national organization. Learn more at www.ncfgiving.com.

NCF is experiencing another exciting year of growth as we fulfill our mission to serve, encourage and convene our givers, to grow as faithful stewards who give wisely. We are seeking a proactive, relational, and talented individual with a strong commitment to excellence. The Director of Giver Services primarily serves the National Relationship Manager by coordinating new givers as they begin their journey and anticipating the needs of current Givers. In addition, the Director will collaborate with national teams to manage the sales operation process, track strategic goals/activity, and key reporting, in order to measure progress in building a culture of generosity.

This Director position thrives in a fast-paced environment and is inherently a flexible, problem-solver with a strong commitment to excellence and integrity. This position will be actively engaged in giver support, proactive giver engagement including onboarding new givers, complex gift administration, marketing, and communication. Team member will support the National Relationship Manager through administrative support and coordination in several varied capacities detailed below.

The successful candidate will perform the following duties and responsibilities through personal implementation or by working with other national staff.

Position is based out of NCF’s office in Alpharetta, GA and may be hybrid.

Reports to: VP National Relationship Manager

Management/Supervision: None

Duties and Responsibilities

Proactive Giver Engagement (50%)

• Engage new and existing givers to welcome them and build relationships, increase awareness, and engage and connect them into the larger community of NCF and ministry/advisory partners, and explore new ways to serve, support, and engage.
• Oversee the day-to-day processing of numerous and diverse transactions (both gift and grant), process crucial forms, help to resolve customer service issues, and make giver profile updates.
• Problem solve client impacting issues such as rejected transactions, confusing financial statement, and special requests.
• Handle various reactive administrative duties associated with primary givers.
• Maintain CRM records on behalf of the National Relationship Manager through data entry and database updating.
• Provide concierge service to the high capacity givers (HCGs) and support for the National Relationship Manager in their HCG engagement effort.

Administrative and Operational Sales Support (40%)

• Lead weekly team meetings, executive support, email, and office management.
• Manage and organize the prospect pipeline, implementation and oversight of policies and procedures, organize systems and processes, support sales management process, communication and reporting.
• Coordinate National Relationship Manager’s schedule, calendar, and assist with presentation preparation.
• Coordinate outreach events, generosity/advisory council meetings, and other meetings as needed.

Complex Gift Administration/Support (5%)

• Asset management of complex gifts, ongoing follow-up with givers, and overall administration of the complex gift pipeline.

Marketing and Communication (5%)

• Develop and implement marketing and communication initiatives utilizing marketing cloud, e-mail, mail, and phone.

Other Duties and Responsibilities

• Assist with projects as assigned.

Christ Centered

• Profession that Jesus Christ is Lord and Savior.
• Lifestyle that is consistent with the teachings of Jesus and the Bible.
• Agreement and support of NCF’s Statement of Faith.
• Demonstrates the values of faithfulness, love, and service.

Education

• A Bachelor’s degree is required, experience in lieu of a degree may be acceptable.

Experience

• A minimum of 3 years’ experience in operations, marketing/communications, inside sales, or customer service experience is required.
• Experience with High-Net-Worth Individuals - Knows how to appropriately serve, interact, and communicate with high-net-worth givers.
• Previous charitable giving, non-profit, or ministry experience strongly preferred.

Knowledge Base

• Strong working knowledge of Microsoft Office applications required.
• Proven aptitude for "real-time" problem diagnosis and solving.
• Some working knowledge of foundation and/or donor-related subject matters preferred.
• Knowledge of Salesforce, ShareFile, Salesforce, Marketing Cloud, Calendly and event planning/market software preferred.
• Some marketing and social media experience a plus (working knowledge of LinkedIn, Facebook, Twitter, Eventbrite, and WordPress).
• Able to perform duties independently.

Competencies

• Passionate about NCF’s Mission - Has intrinsic motivation to come to work based on their heart for generosity and transformation in the lives of individuals.
• Proactive; High Achievement - A High Achiever that works to generate excitement around common goals.
• Relational; Natural ability to connect with givers and influence change - Has personal motivation to connect and engage with givers in a natural, relational way.
• Positive team player - Has a positive attitude and works well with other team members to create solutions.
• General Mindset - This person is a generalist with the ability to lean in, jump in, and initiate. Ability to lead, manage, delegate, and accomplish a wide variety of people related or thinking/doing tasks.
• Maintains sensitive and confidential information as well as business, giver, and local office confidential matters.

Strengths and Personality

• Ideal Strengths Traits: Communication, Woo, Individualization, Responsibility, Arranger, Positivity, Empathy, Strategic (Lead with people oriented strengths but supported by task orientation).
• Ideal Personality Traits: Collaborative, Enthusiastic, Optimistic, Dynamic, Generalist, Intuitive, Committed, Detailed, Self-Starter, High Achiever.

If you are interested in serving at NCF, please go to www.ncfgiving.com and apply online.

Applicants should be sure to read more about NCF’s vision, mission, and beliefs
From: National Christian Foundation