What are the responsibilities and job description for the Call Center Agent position at National Charity Services?
Join our Team!
National Charity Services (NCS) is a nationwide leader in vehicle donation processing, partnering with nonprofit organizations across the country to help raise critical funding for their missions. Every phone call you take helps make a difference by supporting charities that serve veterans, families, children, and communities in need.
If you enjoy helping people, providing excellent customer service, and working in a fast-paced office environment, we'd love to meet you!
Job Description
As a Customer Service Representative, you'll be the first point of contact for individuals looking to donate their vehicles to charity. You'll answer inbound calls, assist donors through the donation process, and make outbound follow-up calls to donors and vendors regarding scheduled vehicle pickups.
Best of all – there is NO cold calling. Every caller has already expressed an interest in donating their vehicle.
Responsibilities
- Answer inbound calls from individuals interested in donating their vehicles.
- Make outbound follow-up calls to donors and transportation vendors regarding vehicle pickups.
- Provide exceptional customer service while representing National Charity Services and our nonprofit partners.
- Accurately document donor information and update customer records.
- Maintain vehicle and donor files.
- Assist with general office duties including scanning, filing, and mail processing.
- Work collaboratively with management and team members to ensure a smooth donation experience.
Note this is a Monday-Friday in-office position located at our headquarters in Washington, DC.
Minimum Qualifications
- Excellent verbal and written communication skills
- Strong customer service skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Excellent time management skills
- Basic computer proficiency, including Microsoft Word and Excel
- Positive attitude with a willingness to learn
- Reliable attendance and punctuality
- Bi-Lingual (English/Spanish) Experience
Preferred Qualifications
- Previous customer service experience
- Prior call center or telemarketing experience
- Data entry experience
- Basic automotive knowledge is a plus
What We Offer
- Weekly Pay
- No cold calling or lead generation
- Friendly and supportive team environment
- Opportunities for career growth and advancement
- The opportunity to make a positive impact by helping charities across the country
If you're looking for a stable career where your work makes a difference every day, we'd love to hear from you.
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $20