Customer Experience Representative

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $17.50 / hour plus monthly incentive pay bonuses up to $2,500 and is located at the Richmond International Airport - 1 Richard E Byrd Terminal Dr., Richmond, VA 23250.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
  
  

We Have Two Available Schedules

• Sunday - Thursday: 3:30pm-12:00am
• Tuesday - Saturday: 3:30pm-12:00am
  
  

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Minimum of 1 year customer service or sales experience in a fast paced environment
• High School Diploma or G.E.D. required
• Must have reliable transportation to and from work
• Must have a valid driver's license
• Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points).
• No drug, alcohol related violations in the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work one of the full time schedules:
• Sunday - Thursday: 3:30pm-12:00am
• Tuesday - Saturday: 3:30pm-12:00am