What are the responsibilities and job description for the Administrative Assistant position at National Capital Treatment & Recovery, formerly Phoenix House Mid-Atlantic?
Description
SUMMARY: National Capital Treatment and Recovery, formerly Phoenix House, a non-profit substance use treatment facility in Arlington, VA is hiring a full-time Administrative Assistant to assist with patient management, reception management, insurance and correspondence. This position will be located in our Outpatient Counseling Center program.
Schedule (approximate – will need flexibility): Monday, Wednesday, Thursday 12:30-9:30 PM and Tuesday, Friday 11:00 AM – 5:00 PM.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support the business by providing exceptional customer service and cultivating relationships with referral providers
Obtain and enter accurate patient data, billing and insurance information in order to maintain current and accurate information in patient files and billing system
Answer and direct inquiries from patients, referral sources, payors and co-workers in order to provide timely and accurate responses
Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction
Drive your own vehicle to run errands (pick up medication or supplies) and to other facilities to obtain mail
QUALIFICATIONS:
Customer Service Experience Required.
Prior healthcare related experience preferred
Experience In Scheduling Patients And Excellent Customer Service Skills
Demonstrated commitment to exceptional professionalism, confidentiality and service to customers
Effective communication skills for accurate, concise, and organized verbal and written communication
Good interpersonal skills and ability to build professional relationships with physicians, therapists and patients
Ability to work effectively as a team member
Effective organizational, time management and planning skills
Excellent career development opportunities
Verifying insurance eligibility
Updating insurance eligibility, information and demographics
Obtaining prior authorizations
Filing, charting, faxing and all other administrative functions as required.
KNOWLEDGE AND SKILLS:
Customer service skills
Clear, articulate speaking voice with good grammar skills
Basic multi-line telephone system operation skills
Intermediate to advanced typing/computer skills required with excellent, established skills in Microsoft Office products required (Outlook, Word, Excel, PowerPoint)
Good organizational skills with attention to detail. Demonstrated ability to greet all visitors in a positive, welcoming and courteous manner; present a professional personal appearance
Ability to multi-task when needed; basic working knowledge of general office equipment and administrative practices
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In the course of performing this job, one typically spends time sitting, walking, climbing stairs, standing, carrying, lifting up to 15 pounds, listening, speaking, typing, reading, and writing.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
NCTR is an Equal Opportunity Employer
SUMMARY: National Capital Treatment and Recovery, formerly Phoenix House, a non-profit substance use treatment facility in Arlington, VA is hiring a full-time Administrative Assistant to assist with patient management, reception management, insurance and correspondence. This position will be located in our Outpatient Counseling Center program.
Schedule (approximate – will need flexibility): Monday, Wednesday, Thursday 12:30-9:30 PM and Tuesday, Friday 11:00 AM – 5:00 PM.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support the business by providing exceptional customer service and cultivating relationships with referral providers
Obtain and enter accurate patient data, billing and insurance information in order to maintain current and accurate information in patient files and billing system
Answer and direct inquiries from patients, referral sources, payors and co-workers in order to provide timely and accurate responses
Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction
Drive your own vehicle to run errands (pick up medication or supplies) and to other facilities to obtain mail
QUALIFICATIONS:
Customer Service Experience Required.
Prior healthcare related experience preferred
Experience In Scheduling Patients And Excellent Customer Service Skills
Demonstrated commitment to exceptional professionalism, confidentiality and service to customers
Effective communication skills for accurate, concise, and organized verbal and written communication
Good interpersonal skills and ability to build professional relationships with physicians, therapists and patients
Ability to work effectively as a team member
Effective organizational, time management and planning skills
Excellent career development opportunities
Verifying insurance eligibility
Updating insurance eligibility, information and demographics
Obtaining prior authorizations
Filing, charting, faxing and all other administrative functions as required.
KNOWLEDGE AND SKILLS:
Customer service skills
Clear, articulate speaking voice with good grammar skills
Basic multi-line telephone system operation skills
Intermediate to advanced typing/computer skills required with excellent, established skills in Microsoft Office products required (Outlook, Word, Excel, PowerPoint)
Good organizational skills with attention to detail. Demonstrated ability to greet all visitors in a positive, welcoming and courteous manner; present a professional personal appearance
Ability to multi-task when needed; basic working knowledge of general office equipment and administrative practices
- Ability to read and compile reports from medical records and referral management systems.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In the course of performing this job, one typically spends time sitting, walking, climbing stairs, standing, carrying, lifting up to 15 pounds, listening, speaking, typing, reading, and writing.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
NCTR is an Equal Opportunity Employer