What are the responsibilities and job description for the Onsite Service Coordinator position at National Calibration?
Job Title: Onsite Service Coordinator
Location: Scottsdale, AZ
Company: National Calibration Inc.
Pay: Competitive, depending on experience; paid biweekly
Benefits: Medical, dental, and vision insurance; paid time off; holiday pay; 401(k); and more
About Us
Established in 1955, National Calibration Inc. is a growing, full-service commercial calibration company with multiple offices across the southwestern United States. We offer a stable, family-oriented work environment with opportunities for learning, cross-training, and career growth.
We are seeking an organized, customer-focused Onsite Service Coordinator to coordinate calibration visits at our clients’ facilities. This position serves as a central point of contact between clients, technicians, and lab management, helping ensure each visit is properly planned and ready to proceed.
Key Responsibilities
Schedule and coordinate onsite calibration services based on client needs, technician availability, travel requirements, and service capabilities.
Communicate with clients to confirm service dates, equipment lists, site contacts, access requirements, and other visit details.
Coordinate quotes and follow up on purchase orders and required documentation before scheduled visits.
Work with technicians and lab management to confirm staffing, equipment, and standards needed for each job.
Maintain accurate schedules, client records, service orders, and job notes using our in-house software.
Communicate schedule changes promptly and help resolve scheduling conflicts.
Coordinate follow-up service and the transfer of equipment to the laboratory when needed.
Provide responsive, professional customer service while managing multiple appointments and priorities.
Qualifications and Skills
Strong organization, attention to detail, and time-management skills.
Clear, professional verbal and written communication.
Ability to manage changing schedules and follow through on outstanding items.
Proficiency with Microsoft Office, including Outlook and Excel.
Ability to learn and navigate in-house scheduling and service software.
High school diploma or equivalent required.
Experience in scheduling, dispatch, service coordination, or customer service preferred.
Familiarity with tools, measuring instruments, or calibration services is helpful but not required.
Physical Requirements
Ability to sit, stand, walk, and reach throughout the workday.
Ability to lift or move instruments weighing up to 50 pounds for short distances, with reasonable accommodation as applicable.
Additional Requirements
Clean driving record for the past three years.
Ability to pass a pre-employment drug screening.
If you enjoy keeping schedules organized, working with customers, and helping a service team succeed, we encourage you to apply.
Learn more about National Calibration at www.nationalcalibration.com.
No recruiting agencies, please.
Equal Opportunity Employer
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