Client Services Representative

NATIONAL Business Technologies is a privately owned business technology provider that has been serving customers since 1927. Evolving from the Camera Exchange in downtown Albany, the company now delivers a wide range of technology solutions to organizations of all sizes. NATIONAL focuses on optimizing clients’ IT infrastructures, improving productivity, and reducing costs through value-driven products, services, and support. The team is committed to rapid response, deep technical expertise, and high standards of honesty, integrity, and community involvement. Headquartered in Albany, NY, NATIONAL supports clients across multiple locations in New York, Vermont, and the broader Capital Region.

Role Description

The Client Services Representative is a full-time, on-site position based in Albany, NY. This role is responsible for serving as a primary point of contact for clients, responding to inquiries, and resolving service requests related to NATIONAL’s technology solutions. Day-to-day tasks include handling incoming calls and emails, logging and tracking service tickets, coordinating with technical and sales teams, and providing clear status updates to clients. The Client Services Representative will assist with account management activities such as order processing, basic billing inquiries, and follow-up to ensure customer satisfaction. This role also supports continuous improvement by documenting recurring issues, sharing client feedback, and helping refine service processes and client communication.

Qualifications

• Strong Client Services and Customer Service skills, with a focus on building long-term relationships and ensuring a positive client experience.
• Excellent Communication skills, including clear verbal and written communication, active listening, and the ability to explain technical information in accessible terms.
• Ability to support Customer Satisfaction by managing expectations, resolving issues promptly, and following up to confirm successful outcomes.
• Basic understanding of Finance concepts related to invoices, billing inquiries, and account adjustments, or willingness to learn.
• Prior experience in a client-facing or support role, preferably within technology, IT services, or a related field.
• Strong organizational and time management skills, with the ability to prioritize multiple requests in a fast-paced environment.
• Comfort using CRM or ticketing systems, email, and standard office software tools.
• High level of integrity, reliability, and attention to detail, with a collaborative mindset and commitment to continuous learning.