What are the responsibilities and job description for the Client Services Representative position at NATIONAL Business Technologies?
Company Description
NATIONAL Business Technologies has been a trusted business technology provider since 1927, starting from its humble beginnings in Albany, NY. As a privately owned company, we work with organizations of all sizes to deliver value-driven technology products, exceptional services, and robust support. We are committed to integrity, excellence, and the success of our clients and communities. With a presence in regions including Albany, Glens Falls, Plattsburgh, New Windsor, South Burlington, and the Capital Region, NATIONAL serves as a partner in driving businesses forward with cutting-edge technology solutions.
Client Services Representative
đź“Ť Albany, NY | Full-Time
We’re looking for a relationship-driven Client Services Representative to support and grow our customer experience through hands-on, in-person engagement and strong internal collaboration.
What You’ll Do:
• Visit clients regularly and serve as their primary point of contact
• Manage and follow through on all customer service action items
• Partner with Customer Service, Service, Fulfillment, and Contracts/Leasing teams to deliver solutions
• Collaborate with Sales on applications and software products
• Ensure timely communication, resolution, and overall client satisfaction
What You Bring:
• Experience in customer service, account management, or client-facing roles
• Strong communication and problem-solving skills
• Ability to manage multiple priorities and work cross-functionally
• CRM and Microsoft 365 experience preferred
• Willingness to travel locally
Salary Range:
$50k-$60k annually dependent on qualifications
with potential Bonus’
If you’re someone who takes ownership, communicates clearly, and thrives in a fast-paced, team-oriented environment—we’d love to connect.
Salary : $50,000 - $60,000