Client Pricing Strategist – Tech Sector

Job Summary
We are seeking a dynamic and detail-oriented Customer Service Technician to join our innovative team. In this role, you will be the frontline representative dedicated to delivering exceptional service and technical support to our customers. Your expertise will help troubleshoot issues, provide solutions, and ensure customer satisfaction through effective communication and technical proficiency. This position offers an exciting opportunity to combine technical skills with customer engagement, contributing directly to our company’s reputation for excellence. The ideal candidate is energetic, proactive, and passionate about solving problems while fostering positive relationships with clients.

Responsibilities

• Serve as a point of contact for customers seeking technical assistance via phone, email, or chat channels.
• Utilize data analysis tools such as Power BI, and tables to identify trends in customer inquiries and troubleshoot recurring problems.
• Collect and analyze data related to customer interactions, product performance, and service metrics to improve support processes.
• Conduct market research and customer segmentation analysis to better understand client needs and enhance service strategies.
• Collaborate with cross-functional teams including sales, marketing, logistics, and product management to resolve customer concerns related to inventory control, pricing, or supply chain issues.
• Maintain detailed records of customer interactions, technical issues, resolutions, and follow-up actions in CRM systems.
• Assist in demand planning and revenue management by providing insights derived from data analytics and predictive modeling techniques such as regression analysis.
• Participate in training sessions on new products or services to stay current on industry trends and technical updates.

Qualifications

• Must be able to Multitask and Prioritize
• Proven experience with data analytics tools including Power BI, and Excel for data collection, visualization, and reporting purposes.
• Strong understanding of accounting principles such as cost accounting standards and financial analysis techniques.
• Knowledge of marketing strategies like customer segmentation and market research methodologies.
• Familiarity with demand planning, revenue management, pricing strategies, and supply chain analytics.
• Experience in logistics operations is highly desirable.
• Excellent problem-solving skills combined with the ability to analyze large datasets for insights using data mining techniques.
• Strong communication skills with the ability to negotiate contracts or resolve conflicts effectively.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Technical proficiency in Microsoft Excel (including pivot tables), Power BI dashboards, and other data visualization tools is essential. We are committed to fostering an inclusive environment that values innovation and continuous learning—empowering you to grow professionally while making a meaningful impact on our customers’ experiences.

Job Type: Full-time

Pay: $19.00 - $29.00 per hour

Expected hours: 40 per week

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Albany, NY 12203 (Required)

Ability to Relocate:

• Albany, NY 12203: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $29